Customer Experience/ Team Player

Job Description

Salary: $17/ HR

Position: Customer Experience/Team Player

Total Comp Plan:

$17/Hour starting pay

401k match t0 3%

Gym membership

Unlimited growth opportunities

Full time team members also receive:

Healthcare/Vision/Dental

3 weeks PTO Use it/Cash it/Roll it

Location: Winchester, VA

About Us:

Hang 10 is a fast-growing franchise taking the car wash industry by storm, through a passion to provide the most fun and affordable unlimited car wash experience for every member of our community. Our passion for hiring the best talent and treating them like family truly sets us apart.

Skills:

Excellent people skills

Team Player

High Energy

Self-Starter

Strong Work Ethic

Sense of urgency

Flexible Schedule

Excellent verbal skills

Physical Job Requirements:

Ability to work outdoors in all weather conditions and seasons

Be on your feet for extended periods of time

Ability to be mobile to work between our pay station, tunnel and vacuum areas

Expectations:

Welcome guests using the Hang 10 standards of customer excellence.

Drives sales of monthly Shaka Club memberships by making every customer aware of program

Maintain proper positioning in loading zone, always aware, and in position.

Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded.

Engage customers in vacuum area.

Gather, wash towels from customer vacuum area, and deliver to front desk

Smiling and engaging with guests throughout the customer journey.

Work to solve any guest or operational issues that may arise.

Drive value proposition to guests and encourage use of all value-add items for their benefit - free vacs, air tool, mat wash, towels, vacuums, window cleaner etc.

Use Shaka Sign at pay stations, tunnel and vacuum areas to thank exiting guests.

Perform preventive maintenance and cleaning of car wash equipment as needed.

Consistently uphold company policies.

Complete all operational checklists as required