IT Field Technician

Job Description

Problem solver with expertise in hardware troubleshooting? Installation enthusiast with a knack for customer service? Then we have a career for you!

Skill State, LLC is a growing supplier for B2B vending, POS, and Coin operated machines in the Kentucky area. As a Field Tech, you’ll play an essential role in completing installations and providing support at client locations.

What Our Field Technicians Do:

Complete installations and provide support at client locations

Hands-on and field-based work with over 90% of time spent on route. (Gas reimbursement is provided)

Scheduling b2b appointments for software or hardware placement or updates, meeting existing customers and partners at their or potential locations.

Diagnose, troubleshoot, and resolve Microsoft Windows / UNIX hardware and software problems

Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops, and peripherals such as phones, printers, external drives, and other related hardware

Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment.

Perform basic computer wired and wireless network troubleshooting

Develop, document, and effectively communicate job processes, procedures, and techniques

Maintain proficiency in PC technical fields of expertise

Maintain a high level of proficiency in using help-desk systems and tools

Track and maintain equipment inventories

Test new hardware and software

Deliver device, instruct, and visit clients

What You’ll Bring:

Extensive hardware repair hands on experience

Software installation experience

Must own a car and have a valid Driver’s License.

Field tech support work experience

Ability to do heavy lifting i.e., heavy machines/kiosks/devices

Ability to work on a Monday to Friday, 9:00am – 5:30pm schedule, on call one weekend a month

Bilingual in Hindi is a plus

Why Us?

Casual environment focused on teamwork

Extensive industry and technology training

Career development program

Competitive salary

Monthly health reimbursement arrangement (HRA)

Comprehensive benefits including 100% work-related gas, tolls, and parking reimbursement

Paid time off

*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

*Skill State, LLC is an equal opportunity employer that does not discriminate. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws.

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