Clinical Application Training Specialist

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Job Description Summary:

Train and support South Africa and Africa customers, and when required Middle East customers, in the safe and efficient use of applicable Varian Business radiotherapy systems. At the time of writing, these include the ARIA Oncology Information System, Eclipse Operations planning systems, external beam delivery platforms (e.g. TrueBeam, Halcyon and ETHOS), respiratory gating systems, and also the Identify SGRT system. Training must ensure that customers can operate Varian Business equipment according to their clinical needs, with the highest level of satisfaction and in line with any technical or safety policies.

Major responsibilities:

Plan and deliver high quality on-site and remote trainings to customers to instruct them on newly installed Varian Business products, upgrades to existing systems, or for other product developments.

Train, counsel, and support customers in adapting their work procedures and propose new approaches following the installation or implementation of new or upgraded Varian Business products.

Travel and train in high-risk countries (example: Libya, Burkina Faso, Iraq, Iran, Syria) according to the Siemens Healthineers security recommendations and guidance.

Longer assignment of 2 or 3 weeks are frequently required to counsel and support Varian Business customer starting new departments.

Contribute to develop tailored training programs for customers in the appropriate use of Varian Business hardware and software products.

Provide applications support for internal Varian Business product testing activities and involvement with ‘Customer Satisfaction Phase’ testing, where needed.

Provide occasional applications support for Education, Sales or Marketing, where needed. e.g. Clinical School support / customer demo support.

May also provide demo support in Africa and Middle East at customer trade events.

Provide support for and participation with the internal training of other Varian Business colleagues, where needed.

May provide helpdesk support to customers, to ensure that customer enquiries are always addressed in a timely manner and that any data is appropriately handled in accordance with Varian Business policies.

Keep up to date with reporting and day-to-day admin aspects by means of time sheets, expense reports, training reports etc. (as applicable), to ensure accurate company statistical data on customer-oriented activities is available and current.

Maintain competencies and Varian Business trainings in an on-going and timely manner. e.g. Learn4U certifications, internal or external training courses, or on-site hospital visits.

Attend Health & Safety training to gain and maintain a sound knowledge and systematically apply national laws and Varian Business regulations on health & safety in the workplace environment, particularly concerning travel safety, radiation, and electrical safety.

Perform other duties as assigned.

Education / Experience:

Educational requirements: Degree/diploma as a professional radiographer or nurse

Number of years related experience: Minimum of 3 years professional experience in the radio-oncology or chemotherapy field.

Knowledge:

Customers: Thorough understanding of customers and their requirements

Training: Good knowledge of training techniques and methodologies to train adults (hospital professionals)

Clinical expertise: Good knowledge of methods and processes used in Radiotherapy or chemotherapy.

Skills:

Fluency in English, both written and spoken.

Have excellent communication skills.

Must be highly self-motivated and able to perform day-to-day work with little or no direct supervision, whilst still maintaining good integration to working with the wider team.

Be highly organized and able to handle multiple on-going projects.

Able to deliver consistently good results and adapt to working a changing environment.

Be able to resolve problems creatively.

Be willing to travel, within normal and non-normal hours (as needed) in order to best support customers.

#LI-OSI

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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Hiring Manager:Brigitte L'Archevêque

Primary Recruiter:Maria Hany [C]

R-22092