Technical Support Analyst

Technical Support Analyst

Job Summary:

Wartsila's Energy Storage and Optimization business is looking for a Technical Support Analyst to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high level technologies.

The Technical Support Analyst will support customers by improving the technical and the operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. Training in battery energy storage will be provided in order to support customers and internal expertise centers remotely.

The preferred location for this position is Helsinki, Finland.

Job Responsibilities:

• Responsible for monitoring all energy storage sites.

• Provide level 1 remote technical support to customers and field service.

• Use proprietary software to remotely evaluate and trouble-shoot systems.

• Coordinate system updates with software teams and customers.

• Respond to support requests when issues are reported to helpdesk.

• Document all customer requests and repairs performed.

• Notify customers on status of repairs, warranty claims, software updates, etc.

• Coordinate with the lifecycle management team on service visits and warranty claims.

• Participate in the 24/7 on-call rotation for weekends and holidays.

• Possibility of shift work in the future based on operational needs.

Required Qualifications:

• Bachelor’s degree in electrical or mechanical engineering or related field or.

equivalent work experience.

• Prior experience with electrical hardware or electronics.

• Excellent communication and documentation skills.

• Possible domestic and international travel required (approx. 5-10%).

• Experience maintaining customer relationships on multiple projects.

Additional Qualifications – Not required but considered a plus.

• Experience with Energy storage systems.

• Experience with Grid-scale renewable energy systems.

• Ability to read and understand schematics and other electrical drawings.

• Programming skills – Python or similar.

• Strong Microsoft Office 365 abilities.

• Second Language.

Last application date: 03/06/2024

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on