Front Office Manger- Homewood Suites by Hilton

Join us at the Homewood Suites by Hilton located in Dover, NH. We are excited to add a new leader to our hotel team.

We are currently looking for a dynamic and experienced candidate to fill the position of Front Office Manager. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail.

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Homewood Suites by Hilton, Dover, NH.

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Daily Pay - Get Paid Any Day!

Pay: Salary

Schedule: Weekdays and Weekends

Job Type: Full- Time

keywords: front office, front desk, front desk manager

Key Responsibilities:

Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff scheduling

Train and supervise front desk staff, ensuring high levels of professionalism and guest service

Monitor guest satisfaction and resolve any issues or complaints promptly and effectively

Ensure all front office procedures and policies are followed, including cash handling and credit card processing

Collaborate with other departments to ensure seamless guest experiences

Maintain accurate records and reports, including occupancy rates and guest preferences

Requirements

Prior hotel experience 1-2 years, preferably in a leadership role

Front of the house hotel experience

Strong knowledge of front desk operations or property management

Detail-oriented with excellent interpersonal and communication skills

Flexibility to work a variety of shifts, including weekends and holidays

OnQ knowledge is a plus nut not a requirement

Benefits

PTO & 401K

Health & Dental

Brand Wide Room Discounts

Company Wide Room Discount Program

90 day Review & Annual Review Program

Extensive Room for Growth

Paid Training

Permanent