Junior Watch Technician

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Job Purpose:

This role will support the strong excellence in client experience at CHANEL in-house workshop.

Acting as an ambassador for the brand, responsible for delivering a professional and seamless Quality Control and Repair supports to the brand by providing ultimate standard of our Quality & After Sales services to the retail team.

You will work closely with the Retail team and Repair Team at Local level pertaining to all aspects Quality Control and repair management of Chanel watches.

Key Responsibilities:

Perform in-house QC and repair services for Chanel watches

Quality Control of all watches for existing stocks, consignment and new shipment, clients’ watches upon request

Complete QC checklist for every watch

Provide quality advise and service proposal on defective pieces if detected

Watch Repairs

Diagnose non-working watches and complete diagnosis report

Provide service proposal according to professional standard

Repair watch on approval

QC repaired watches to ensure all functional aspects are restored to factory standard

Offer technical advises to internal and external customers on product quality and functionality

Monitor KPIs to ensure smooth and efficient quality repairs according to SLA

Identify and report quality issues encountered while repairing items from stocks and clients

Work in accordance with Global guidelines and proactive in making enhancement to improve efficiencies and productivity

Person Specifications:

Academic / Professional Qualifications

Diploma / Certificates in technical fields

Must be fluent in English

IT system literate and able to navigate across platforms and channels

Work Experience

Minimum 2 years and above of exposures and experiences in watch repairs

Required Competencies

Passionate about the world of watchmaking

Team Player

Proactive, and willingness to learn and grow

Good eyesight with excellent attention to details

Enthusiastic, neat and well organized

Patient and able to concentrate and persevere

Reliable, work dynamic

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

JOBREQ00085673