Supervisor Carrier Management

As a Supervisor Carrier Management, you will contribute to developing the branch business plan, monitor team performance, and participate in talent management. You will oversee operational execution, ensure technology use, and support carrier procurement. Building internal relationships, resolving carrier issues, and staying updated on industry trends would also be part of your responsibilities. Additionally, you would foster a positive culture, adhere to ethical standards, and contribute to organizational projects as needed.

Responsibilities:

Talent Management:

Provide input to management for the use in developing the branch business plan

Measure, monitor, and communicate updates regarding performance against specific initiatives as outlined in the branch business plan

Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution

Gather data and provide input to support the creation of financial performance goals, including a revenue and expense budget, for the supervised team

Encourage employee feedback through formal and informal channels (engagement survey, manager feedback)

Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations

Assesses team talent as an input to the talent planning process

Work with employees to establish individual metrics and performance goals; regularly review goal progress with employees

Execution:

Track and monitor use of technology for key operational activities within the branch

Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner

Participate and support carrier procurement strategies for committed capacity process to provide quality coverage options

Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results

Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately

Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals

Champion organizational transformation. Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations

Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules

Participate in functional projects as needed

Relationship Management:

Accountable for problem resolution to assure execution, quality and service from the carrier

Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications:

Required:

High School Diploma or GED

Minimum 3 years of related logistics experience; capacity experience preferred

Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

Bachelor’s degree from an accredited college or university

Minimum 1 year of prior supervisory experience related industry

Entrepreneurial character

International mindset

Strong ability to persuade, motivate, negotiate, and influence others

Ability to thrive under deadlines and work in a team environment, while also delivering independent results

Driven, enthusiastic, and highly committed

Excellent interpersonal skills

Proficient in Microsoft Office Suite of programs

Values a diverse and inclusive work environment

What we offer?

A fun, positive and open environment which encourages thinking outside the box

opportunity to develop your talent in a fast moving, global organization

Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.

Unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS

Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

Benefits package which includes: travel allowance, meal vouchers, ICAS and ESPP

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

R39469