Regional Service Manager Assistant (RSA)

The Regional Service Manager Assitant (RSM) is responsible for the short and long-term maintenance objectives of their portfolio of assets, overseeing a team of Maintenance Managers and ensuring that the physical condition, appearance, and capital needs of the apartment communities are achieved. The RSM must be technically proficient with a hands-on attitude and also possess exceptional leadership and communication skills. The RSM must be willing and able to set a consistent example of leadership skills and demonstrate a professional demeanor. Ability to work well in ambiguous or changing situations. This position will be based in Larksupur and expected travel in the north bay will be required.

What are the responsibilities of a Regional Service Manager?

Personnel Management:

Assist Community Managers (CM), Lead Technicians (LT), and Service Managers (SM) in hiring and retaining exceptional service personnel

Possess the willingness and aptitude to mentor and develop service personnel, leading by example

Hold LT’s and SM's accountable for achieving specific service goals and initiatives that include but are not limited to: efficient scheduling of vacant units, condition of ready units, overall curb appeal, leadership abilities, coaching and counseling skills

Provide ongoing feedback to service team members both coaching them to better performance and informing Regional Manager (RM)/Community Manager when work is not at expected levels

Maintain open communication with RM, CM's and SM's

Ensure the professional appearance of maintenance personnel, operating standards, and protocols are maintained

Review MM weekly reports and provide feedback and direction

Hold monthly MM meetings that are educational, informative, and motivational

Develop bench strength and mentor LT’s and SM's with a keen focus on leadership and communication abilities

Operating Standards:

Coordinate and oversee work by subcontractors

Conduct weekly inspections at each community

In conjunction with the RM, develop consistent maintenance operating standards and procedures

Analyze maintenance and capital replacement costs with a focus on cost savings and economies of scale

Ensure all contract services are bid out annually

Diagnose and perform major maintenance/repairs as needed

Constantly be aware of the condition of physical property throughout the community and immediately collect unsafe conditions (i.e., broken gates leading to pools, broken steps, open holes, broken/burned-out exterior lights).

Report all major repairs and requisitions to the RM and CM prior to any expenditure of funds

Continually review assets for curb appeal, life safety, and asset preservation issues

Ensure MSDS records are maintained; monthly safety meetings are held, and proper safety procedures are followed in the communities

Financial:

Review Maintenance operating expenses with LT’s and SM’s and be aware of the budgets pertaining to each asset

Assist the RM with the preparation of the annual operating budgets

Prepare annual capital budgets in conjunction with RM

Insure property inventory levels are properly maintained

Join the Fastest-Growing Multi-Family Industry Team!

Requirements:

Two - Five (2-5) years of related experience preferably in multi-family management with multi-site responsibility

A proven leadership track record and excellent verbal and written communication skills are required

College or technical degree preferred

HVAC Certificate and CAMT are a plus!

Proven leadership skills and solid communication abilities both verbally and written

About BCI Management:

BCI is focused on acquiring multi-family properties in the mid-atlantic states. BCI is a direct owner manager and currently managing over 100 properties consisting of Office, Mixed-Use, Multi-Family and SFR asset types. BCI has special focus on LIHTC acquisitions and currently owns and manages a number of LIHTC projects in Maryland

Full-Time