Tier II Technician (level 2)

Job Description

We are currently seeking a Tier II Technician to support the NRO’s computer data communications systems. In this role, you will be responsible for providing design specifications, testing, and inspections for computer networks, planning and implementing upgrades, as well as analyzing and organizing corresponding hardware and software solutions through network modeling.

JOB DUTIES:

The Tier 2 network field technician will be actively involved in the installation and maintenance of client LAN/WAN devices, responding to and resolving incident tickets.

Provide essential support to Tier 3 network engineers for incident management and projects, including site surveys, coordination, and installation of new equipment.

Coordinate network operations, maintenance, repairs, or upgrades, performing configuration management functions such as updating topology drawings and ensuring accurate asset management records and inventory.

Demonstrate expertise in Layer 1 and Layer 2 network operations.

Configure and troubleshoot layer 2 switching, including VLANs.

Possess knowledge of Cisco IOS, Juniper JUNOS, Brocade, and Foundry OS.

Be familiar (not necessarily an SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Also, be acquainted with Visio and Service Now.

REQUIRED QUALIFICATIONS:

A minimum of 10 years of related/relevant work experience, which can be a combination of work history and education. This equates to a Doctorate and 3 years of experience, a Masters and 4 years, a Bachelor’s and 6 years, an Associates and 8 years, or a High School diploma and 10 years.

Must meet DoD 8570 IAT Level 2 certification requirements.

Required Clearance: Active TS/SCI, with CI Poly.