Customer Service Representative (Marketplace) - Remote

JOB DETAILS

Position Mission

The Customer Service Representative (Marketplace) position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions.

Qualifications include basic MS Excel skills, a desire for rapid career growth, fluency in English, and availability for flexible shifts. The ideal candidate should be communicative, collaborative, and eager to learn through active engagement and asking questions. Self-motivation and a positive attitude are crucial, as the role requires initiative-taking and effective teamwork within a low workload, interactive environment.

Responsibilities

Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).

Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications.

Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.

Manage inventory in own warehouse as well as in marketplaces warehouses, e.g., FBA

Plan and execute marketing initiatives across different platforms and channels.

Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.

Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.

Qualifications

Basic knowledge of MS Excel and Google Sheets

Channel Advisor is a plus

Strong desire to grow their career really fast

Fluency in verbal and written English

Customer service experience is preferred

Excellent time management and documentation skills

Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)

Strong communication and collaboration skills are a must

Eager to learn and ask questions to further their knowledge

Self-motivation is essential, with an ability to take initiative without constant supervision

A positive attitude is valued, contributing to a supportive and constructive work environment

COMPANY PROFILE

SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

Who are we?

We are the team members of SmartBuyGlasses, making something great. We are MoGos. MoGos is an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us forward, and together, we are building a company that we can be truly proud of.

Our Core Values

We believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.

SMART

MOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.

PASSIONATE

MOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.

ENTREPRENEURIAL

MOGOs not only come up with awesome ideas, we take ownership of them and push them forward.

COLLABORATIVE

As MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!

CARING

As MOGOs, we care for the people and the planet.

What’s in it for you

Performance bonuses

Free designer glasses annually

Annual/Sick Leaves

Career development/ learning program

Fast-paced, dynamic, and multicultural work environment

Kindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. We encourage you to visit our website for additional job opportunities and career information.