Facilities Team Leader in Events and Services - month FTC

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Department Overview

We have recently created a new Central Operations Directorate, which has been formed by centralising operational colleagues from Human Resource, Finance, Technology and Property, Procurement & Security (PPSD) to enable a focus on operational service delivery. The Central Operations Directorate is structured as PPSD, Business Services and the Central Services COO. Central Operations creates and maintains safe, sustainable and collaborative environments, across all our locations, to enable and protect the Bank to fulfil its mission.

Job Description

This is a people management role in the Facilities team, managing seven people who operate three main frontline services; Help Desk, Switchboard & Reception in our two London offices. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

Key Responsibilities

You are required to keep the Facilities Team Manager abreast of all aspects of overall operations and provide regular management information regarding staff and services to the Events and Facilities Manager and HOD

You will be required to attend and input at various internal meetings with teams that may impact on the service we provide or where you can gain information that will help you better manage the service. You will also be responsible for arranging and chairing of quarterly team meetings.

You are required to regularly review work orders received to ensure any pitfalls are not overlooked and to establish new procedures to improve standards. You will be required to maintain a good level of service, as if the service is not run well it has the potential to impact on many senior members of staff, so it is fundamental that jobs are carried out in a very effective manner.

You are required to work on the reception desk and to cover all frontline jobs when you are not carrying out other responsibilities or when you can't as you are required to work away from the desk.

You will be required to form part of the rota when the team are short due to annual leave and/or sickness. Working from home is possible but should only be taken when there is enough of the team on site to cover all the services sufficiently.

You are required to make decisions on staff allocation to all duties; this involves monitoring the weekly rota to ensure adequate staff are assigned to all front line jobs.

You are required to manage the bankwide meeting room spreadsheet ensuring it is accurate and up to date and for Outlook rooms ensure the right booking access is given.

You are required to support any projects that enhance or improve our provision of services.

You are required to ensure all operational guidelines and intranet content regarding the Facilities Team is up to date.

You must be confident in liaising with other services staff and managers that we interact with to maintain the level of service of the Help Desk. You are required to be approachable and be able to encourage staff and keep good morale. You will be required to be proactive and alert to possible situations that may arise and where necessary pre-empt a situation and have a solution. You must be able to remain calm under pressure and convey confidence when dealing with senior people and members of the visiting public.

Minimum (Essential) Criteria

Ability to take an inclusive approach to management, bringing out the best in and developing the talents of each individual given a variety of different backgrounds.

Track record of leading and supporting Diversity and Inclusion initiatives and encouraging others to do the same.

Excellent customer service skills including being able to respond sensitively and confidently to customer requests from all levels within the organisation

Excellent interpersonal skills, warm, professional and confident manner

High level of accuracy and attention to detail

The ability to multi-task and perform well under pressure

The ability to think on your feet combined with practical problem solving

Good organisational skills and the ability to prioritise effectively

Able to work equally well within a team or independently

Positive attitude

Adaptable and comfortable working within a changing environment

Excellent IT skills and the ability to learn new IT systems quickly are essential as the jobholder will be required to use a varied range of software including Concept, Planon, Avaya switchboard and Microsoft Office 365

Confident and competent with written and oral communication skills across a range of levels of staff

Desirable Criteria

Experience of Concept and Planon Facilities Management systems

Reception experience

Switchboard operator experience

Experience of using Microsoft Office packages

Experience of staff management

You should not be put off from applying if you do not meet or do not have all of these criteria - we would actively encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in this role.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.

Salary and Benefits Information

This specific role offers a salary of £30,320 per annum. In addition, we also offer a comprehensive benefits package as detailed below:

A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.

A discretionary performance award based on a current award pool.

A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.

26 days' annual leave with option to buy up to 12 additional days through flexible benefits.

Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.

The Application Process

Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The closing date for applications is Wednesday 22 May. The assessment process will comprise of stages, the application and the competency based interview.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.