Insurance Customer Service Representative

Job Description

About Us:

Paciotti Insurance Agency Inc., where innovation and creativity thrive! We are an independent insurance agency and provide exceptional personalized service at the best possible price. We are always looking for talented individuals who can help us take our business to the next level. We believe in fostering a work environment that is supportive, inclusive, and collaborative. We value the diversity of our team members and believe that everyone has something unique to bring to the table. Whether you are an experienced professional or just starting your career, we offer a variety of opportunities for growth and development. We are committed to providing our employees the resources they need to succeed, including ongoing training, a supportive team environment, warm leads, and a Monday thru Friday Work Schedule. If you are passionate about making a difference and want to work for a company that shares your values, you will find our culture and mission inspiring. We are excited to learn more about you and your unique skills and talents, and we look forward to the possibility of welcoming you to our team.

Job Description:

No insurance experience? No problem!

We are looking for a patient, results-oriented individual who is passionate about customer service and eager to learn about the insurance industry. We will provide the necessary training and support to develop a strong understanding of insurance products and policies. In this role, you will be responsible for answering customer inquiries, processing policy changes, and providing excellent customer service to clients over the phone and email. The ideal candidate should have 5+ years in customer service, such as luxury retail sales, hospitality, or business support services (telephone call centers, business service centers), and banking. You will need to possess strong communication skills, both verbal and written, be able to multi-task and prioritize effectively and work well in a team environment. This is a great opportunity for someone who is starting their career and looking to gain valuable experience in the insurance industry. Entry-level position: $29,120 - $37,440 per year ($14 - $18 per hour) Plus bonus commission schedule once licensed.

Are you an experienced insurance customer service representative? Great!

We are currently seeking an experienced Insurance Customer Service Representative to join our Dickson City team. The ideal candidate should have 3+ years of experience in the insurance industry. A Pennsylvania Property and Casualty license is a must-have. The role requires excellent communication skills, both verbal and written, as you will be responsible for providing quality customer service to clients over the phone and email. You will also be responsible for providing insurance quotes based on the clients individual goals, processing policy changes, answering inquiries, and resolving customer concerns in a timely and efficient manner. Candidates must be well-organized, detail-oriented, and able to work independently with minimal supervision. Depending on your experience, may make between $37,440 - $52,000 per year ($18 - $25 per hour) Plus Commission Schedule.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

Add value to the customer and business relationship by creating loyalty and trust.

Follow-up on referrals and leads obtained from networking.

Reach out to clients promptly to ensure consistent communication.

Utilize various computer systems for daily transactions, take premium payments, review, update and make changes to policies, claim handling, and endorsements.

Issue insurance documentation (COI, ID cards, etc.).

Other responsibilities as assigned by management

Requirements

Pennsylvania Property and Casualty License Required. Willing to train.

Experience in insurance customer service. Willing to train.

Knowledge of basic computer software

Demonstrates the highest level of technical and cognitive abilities to ensure accuracy and precision

Ability to independently prioritize and organize the day

Able to work independently in a collaborative environment.

Demonstrate professionalism over the phone, in writing, in person, and in the office to create a positive work environment and ensure effective communication.