Service Engineer

Requisition Number: 63246

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

JOB TITLE: ServiceNow, Platform Engineer

SCOPE/PURPOSE OF POSITION:

The ServiceNow engineer will be responsible for working with the ServiceNow Service Owner, Business Analyst, and the Solution Architect to understand the requirements and design new capability or enhancement. Additionally, it will be required to evaluate, design, test and partner as needed with the operations team to implement system changes and resolutions across the ServiceNow platform.

ROLES AND RESPONSIBILITIES:

Serve as a technical expert to the Platform Owner for pre-project requirements building and shaping

Participate in product lifecycle management, to include facilitation of release plans and expectation setting for delivery of new, changed, and non-customized functionalities

Evaluate and assess the impact of new requirements to ensure overall alignment with the platform and current infrastructure

Design, document and integrate data architecture and flow to include connectors, REST-APIs and 3rd party connectors

Configure, document, test, and implement system enhancements and modules in the platform as needed

Coordinate implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities

Assess impact of designed client scripts, business rules, and workflows and partner with respective resources for implementation

Follow Agile methodology during design, build and deployment

Support knowledge transfer as part of the operational model

Create and maintain system design and architecture documentation

Work with the Platform Owner, Business Analyst and Solution Architect to identify and implement automation opportunities

Serve as a technical expert across all in scope platform applications, modules, and integrations

Establish and maintain a strong partnership with parallel operational system administrators to maintain continuity of data flow for system integrations

Evaluate, test, and implement role structure(s) to optimize support workflow and relationship between operations and process/technology owners

Requirements

Proven experience (5+ years) as a ServiceNow Engineer, IT Service Management or similar role utilizing ServiceNow

3+ years of ServiceNow design and implementation experience across the platform

In-depth knowledge of ServiceNow platform and its modules, including, but not limited to IT Service Management, IT Business Management, IT Operations Management, Risk, and Software Asset Management

Significant experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration

Thorough understanding of ServiceNow integrations, database hierarchies and design

In depth understanding of CMDB, Common Service Data Model and Service Mapping

Proven experience in creating and configuring forms in ServiceNow.

Solid experience in creating, managing, and troubleshooting complex flows using Flow Designer and Workflow Editor

JavaScript experience

Proficient in using ServiceNow APIs (REST, SOAP) to integrate with other services.

Knowledge of Agile and DevOps methodologies will be an advantage.

Qualifications

Certified ServiceNow System Administrator

Certified ServiceNow Implementation Specialist or equivalent experience

Certified ServiceNow Application Developer or equivalent experience

Strong understanding of ITIL v3/v4 processes

Bachelor’s in computer science, information technology or related technology field