ServiceNow Senior Developer

Job Responsibilities:

Leading and owning ServiceNow Implementation.

Implement best practices, and participate in the design, development, and deployment phases on various ServiceNow Instances.

Reviewing and testing activities on various ServiceNow instances.

Define and implement best practices, and participate in the design, development, and deployment phases in ServiceNow.

Guiding and mentoring the team members

Job Requirements:

Min 6 years of overall experience

Min 5 years of ServiceNow experience

Min 4 Hands-on ServiceNow implementation.

Experience on core ServiceNow modules like – Case Management, Knowledge Management, Service Request Management, Service Portal, PSDS (Public Sector Digital Services) Implementation, Workforce Optimization, Playbooks, Inbound Integrations, Reporting, in addition to ITSM modules (Incident, change, problem).

Experience on Portal, Integrations with various tools using API, SFTP, web service methods etc., Performance Analytics, Workforce Optimization, reporting.

Experience in Playbook Configuration

Experience on PSDS (Public Sector Digital Services) data Model.

Experience in creating custom applications.

Experience in creating and modifying workflows, Case routing through decision tables.

Experience in creating custom flow actions and sub flows.

Experience in creating and modifying Flows using Flow designer.

Experience in Predictive Intelligence

Experience in complex data migration.

Excellent experience on ServiceNow integrations

Experience in working on Agile Methodology.

Experience in Advanced Work assignment, CSM Configurable workspace.

Experience in Workforce Optimization.

Experience in design, development, and deployment in ServiceNow.

Experience in documentation and review activities.

Excellent experience on ServiceNow integrations

Experience on Java scripting.

Knowledge on Configuration Management Database.

Excellent experience in creating customer reports and dashboards.

Experience on ServiceNow foundation data management and data modelling.

Experience on creating Database views.

Exposure to Release Management

Review and test activities on various ServiceNow instances.

Excellent understanding of ITIL processes

Technical Expertise:

Configuration of Case Management

Configuration of Case state flow.

Implementation of PSDS (Public Sector Digital Services).

Configuration of Government sector Portal.

Configuration of Playbooks.

Configuration of custom activities in Playbook.

Creating the lists in CSM/FSM Configurable workspace.

Configuring the CSM /FSM Configurable workspace using UI Builder.

Mapping of accounts with child accounts in CSM.

Creation of Flows, Sub flows and Custom actions.

Creation of assignment rules for assigning the cases.

Implementing Web Service Integration using SOAP and REST API

Creation of workflows.

Implementation of Predictive intelligence Solutions

Creation of Performance Analytics reports and dashboards.

Configuration of Scheduled Data imports.

Creation of Topics, Topic Blocks in Virtual Agent.

Creating the Catalog items and Record Producers.

Configure Data Sources and Transform Maps.

Creation of script-based assignment and approval rules

Creation of Business Rule, UI Action by using Glide script

Creation of custom related list

Creation of Access Control List with the help of Scripting

Creation of Script Includes.

Creation of Script based UI Policy and Client Script

Debugging the Scripts.

Creating and customizing UI and pages using Jelly

Single Sign-On (SSO) Authentication Implementation

Working with complex Log Files

Designing of widgets.

Certifications:

ServiceNow Certified System Administrator.

ServiceNow Certified Application Developer.

ServiceNow Certified Implementation Specialist – Customer Service Management

ServiceNow Certified Implementation Specialist – Human Resource Service Delivery

Micro Certifications:

Micro Certification – Flow Designer.

Micro Certification – ATF

Micro Certification – Integration Hub

#LI-JM1

#LI-CTSAPAC

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.

1 Couch DB Administration PL1 Required

2 Windows Server Admin PL1 Required

3 Jira PL1 Required

* Proficiency Legends

Proficiency Level Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Schedule: Full-time

Shift: Day Job

Travel: No