Service Engineer

Who We Are

Aurora (Nasdaq: AUR) is delivering the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and more reliable and efficient than ever before. The Aurora Driver is a self-driving system designed to operate multiple vehicle types, from freight-hauling semi-trucks to ride-hailing passenger vehicles, and underpins Aurora Horizon and Aurora Connect, its driver-as-a-service products for trucking and ride-hailing. Aurora is working with industry leaders across the transportation ecosystem, including Toyota, FedEx, Volvo Trucks, PACCAR, Uber, Uber Freight, U.S. Xpress, Werner, Covenant, Schneider, and Ryder. For Aurora’s latest news, visit aurora.tech and @aurora_inno on Twitter.

The Service Engineering Organization works closely with various engineering, reliability, and operations teams to create field service procedures and validate new HW integration, enabling service readiness to support fleet wide rollouts and upgrades. Our team is spread across and supports multiple locations throughout the US. The Service Engineering team has an integral role in facilitating Engineering development and Operational field support efficacy

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, transfer crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Service Engineer to join Aurora’s Service Engineering team.

In this role, you will:

Work closely with engineering and inventory teams to manage and maintain our service bill of materials

Support field service procedure creation and automation

Manage incoming and ongoing fleet upgrades and rollouts

Communicate metrics and fleet status updates cross functionally

Understand serviceability and support “design for service” efforts

Perform on vehicle repairs and validations

Assist and support diagnostic engineering efforts on and off vehicle

Required Qualifications:

Bachelor's degree or 4+ years work experience in technical AV/EV/Automotive field

Excellent communication and organizational skills

Proficient with Jira, Confluence, and G-suite, including docs, slides, and sheets

Proficient with Windows/Macintosh software

Intermediate knowledge of 3D CAD programs such as CATIA and Solidworks

Intermediate knowledge of control module and sensor serviceability

Intermediate technical/hands on experience with hand and power tools

Familiarity with Linux operating systems and Python

Desirable Qualifications:

Solid technical aptitude and an ability to understand technical designs, challenges and risks

Willing to travel

Ability and willingness to perform tasks and projects that are outside scope of the “day-to-day” roles and responsibilities listed above

Ability to juggle multiple high priority tasks and projects simultaneously

Excellent attention to detail

Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences at all levels

Self starter with the ability to show urgency

Leadership qualities and abilities to foster teamwork

The hourly wage range for this position is $37.75 - $56.75 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-CV1

#Mid-Senior

Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.

We have offices in several locations across the United States, where we encourage team and cross-functional collaboration. Aurora offers competitive medical, dental, and vision benefits, and additional healthcare support including medical transportation reimbursement, fertility, adoption, and surrogacy benefits. We empower our employees and their families with options to further their unique physical, mental, and financial well-being.

Our Learning and Development offerings include Aurora Academy, where our people learn, develop, and practice the essential skills that drive Aurora’s mission, continually up-leveling our team along the way. Our Careers page provides insight into career opportunities at Aurora, and you can find all the latest news on our Blog.

Safety is central to everything we do. Every employee at Aurora has a role in contributing to safety, every step of the way. We seek candidates who take active responsibility, can contribute to building an atmosphere of trust, and invest in the organization's long-term success by working safely — no matter what.

We believe that self-driving technology has broad benefits – including increased access to transportation. To realize those benefits, we need a workforce with diverse experiences, insights, and perspectives — a workforce that reflects the communities our technology will serve.

Aurora is committed to providing access to anyone who seeks information from our website. We invite anyone using assistive technologies, such as a screen reader or Braille reader, to email us at if they experience difficulty using our website. Please describe the accessibility problem and include a URL (if available).

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.

Diversity, Equity and Inclusion

At Aurora, every employee is empowered to take an active role in building an inclusive, collaborative, and unified culture that leverages our diverse strengths, perspectives, and backgrounds.

Transforming how the world moves people and goods involves seeking to understand backgrounds, insights, and lived experiences that differ from our own. One way we accomplish that is with our 15 employee-led Aurora Unified Groups, which support diverse voices and drive inclusive collaboration. We believe that teamwork, belonging, and trust motivate and support our employees to do their best work. As our team grows, we strive to attract and retain exceptional talent that adds new perspectives and experiences and continues to drive innovation. Learn more on our Culture Page.

We are committed to helping qualified military community members leverage their talents in service of our mission. To understand how your military experience aligns with career opportunities at Aurora, review your military job classification at MyNextMove.org and consider applying for open positions corresponding to your identified skills and experiences!