Patient Success Coordinator

Company Description

The JOI Group is an innovative healthcare technology company. We provide solutions that support independently owned medical practices. We help doctors connect with patients by freeing the prescriber from the burden to enroll, educate and collect payment from the patient for delivering medical services. Our proven model provides patients with a white-glove experience in-between office visits, it eliminates the burden of prescription management for the prescriber, and the result is a renewed joy for practicing medicine.

Role Description

This is a full-time on-site role located in Peachtree Corners, GA. As a Patient Success Coordinator, you will serve as the liaison between the patient, provider, and the pharmacy. You will be responsible for providing support to patients to ensure their success by coordinating, communicating, and resolving patient inquiries and concerns. You will be responsible for building and maintaining positive relationships with patients while collaborating with multiple departments.

Qualifications

Ability to effectively communicate with patients and other medical personnel

Strong organizational skills and attention to detail as it relates to data entry

Versatility, adaptability, and willingness to learn

Experience with customer service and working in fast-paced environments

Excellent computer skills in desktop applications and electronic medical records

Ability to work independently and as a member of a patient care team

Experience in the medical field or customer service is a plus