Sr. Technical Consultant - ServiceNow (ITSM)

Veracity Consulting Group (VCG), a RGP company, is a global, digital consulting firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating Fortune 500s that you see today.

Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid, sustainable solutions that support business growth. We come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.

Are you looking for an environment where you can be curious, creative and challenge yourself daily?

Today, we’re ready to add a Senior Technical Consultant to our team. As a Senior Technical Consultant you will apart of our ServiceNow Practice Team and will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

What you will get to do:

The Senior Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities and complimentary technologies in a client-consulting environment including Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Asset, Vendor, Contract and Procurement Management; Customer Service Management, Custom Scoped Applications, ServicePortal. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

Lead workshops to gather business/technical user stories

Consult customers on industry and ServiceNow best practices

Scoped Application Development

Application UI Configuration and Workflow Configuration

Development of required client specific reporting

Development of required integration components (SSO, LDAP, REST/SOAP Web Services)

Interface with ServiceNow technical teams as needed

Be a key member on implementation project teams

Prepare all client facing and internal deliverables that are technology related

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Subject Matter Expert on the delivery of ServiceNow solutions

Service Catalog structuring and configuration

ServiceNow Portal and Widget development

Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards

Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards

Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes

Achieve ServiceNow Practice and Individual KPI’s and Metrics as definedWhat We’d Like to See:

Technical Skills:

Minimum 8 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments

Demonstrated experience in end-to-end development

Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS

Proficiency with web service standards such as SOAP, REST, XML, etc.

Proficiency with web API’s, Data integrations/ETL, Relational Databases

Experience with SaaS / PaaS environments such as AWS, Azure

Proficiency with modern HTML5/CSS/LESS

Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards

Proficiency with how web applications work including security, session management, and best development practices.

Experience configuring cloud platforms/applications

Proficiency with Agile project management and delivery methodologies

Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines

Demonstrated experience in technical consulting roles, client facing

Certified ServiceNow Administrator and/or Implementation Specialist

3+ years of ServiceNow implementation experience in a client consulting environmentConsulting Skills

Proven team player and team builder

Quick learner that can adapt to a fast pace, changing environment

Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.

Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

Strong attention to detail and creative problem-solving skills an absolute essential

Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

Proven record of successfully managing business relationships

Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.Why Work for Veracity?

Our Culture

Flexible work environment (remote or onsite)

Family first

Agile and collaborative

Fun and energetic

Group of like-minded folks and creative problem solvers

Fast paced

Inclusive and Passionate

Supportive, approachable, and encouraging leadership and team members

All roles are client facingSummary of Benefits*

Competitive salary with potential financial rewards and perks

Discretionary Annual Bonus

Comprehensive medical, dental and vision plans

Basic Life, Supplemental Life & Disability Plans

401k Savings Plan with Company Match

Employee Stock Purchase Plan

Open Paid Time Off, plus 6 Paid Holidays

Parental Leave

Company-provided Equipment

Career Advancement and Training Opportunities

*Benefit eligibility may vary based on employment status upon hire

Base Pay Range $95,000 – 150,000

All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

Equal Opportunity Employer

Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.

Visit our website at to see the amazing work our teams have done and continue to do!