ServiceNow Lead Technical Consultant-IRM(GRC)

Veracity Consulting Group (VCG), a RGP company, is a global, digital transformation firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating Fortune 500s that you see today.

Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid, sustainable solutions that support business growth. We come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.

Are you looking for an environment where you can be curious, creative and challenge yourself daily?

Today, we’re ready to add a ServiceNowLead Technical Consultant to our team. As a Lead Technical Consultant, you will be a part of our ServiceNow Risk Practice and will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment with a dedicated team of industry-experienced resources.

What you will get to do:

The Lead Technical Consultant will be responsible to lead project implementations and develop,invest, and maintain thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complementary technologies in a client-consulting environment including Integrated Risk Management (IRM/GRC); Vendor Risk Management (VRM), Environmental, Social and Governance (ESG), Custom ServicePortal, NOW Experience, and UI Builder. Lead all technical aspects of offering development, project delivery, and solution delivery on the ServiceNow platform including:

Lead the technical team on implementation project teams, directing other technical consultants and testers

Assist Lead Business Process Consultant (BPC) in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software

Direct customers on best practices across products and platforms of ServiceNow

Develop Offerings, Solutions, and Designs for product implementations (IRM is our initial focus)

Deliver Application UI Configuration and Workflow Configuration

Development of client-specific reporting needs including Performance Analytics

Interface with ServiceNow technical product teams as needed

Prepare all client-facing and internal deliverables that are technology related

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Be the Subject Matter Expert on the delivery of ServiceNow solutions

Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards

Collaborate and Contribute to the creation, deployment, and maintenance of Technical Best Practices and Standards

Ensuring technical deliverables to are complete, consistent, high quality, on time, and deliver valued outcomes

Achieve ServiceNow Practice and Individual KPIs and Metrics as defined

What We’d Like to See:

Technical Skills:

Minimum 8 years of demonstrated experience as a key technical resource leading the development of solutions in client environments (Various technical stack experiences)

Proficiency with Agile project management and delivery methodologies

Degree or equivalent, preferably in Information Technology, Computer Science, or Engineering disciplines

Demonstrated hands-on experience in technical consulting roles, client-facing required

ServiceNow Technical Certifications

Certified ServiceNow Administrator (CSA)

Certified Implementation Specialist (CIS-RC and/or CIS-VRM)

Maintain all certifications and micro certifications and continual progression in developer learning plans

4+ years of ServiceNow implementation experience with IRM (GRC) implementations in a client consulting environment is required.

Additional Consideration for:

Demonstrated experience in end-to-end development, and traditional software engineering.

Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM

Proficiency with web service standards such as SOAP, REST, XML, etc.

Proficiency with web APIs, Data integrations/ETL, Relational Databases

Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud

Proficiency with modern HTML5/CSS/LESS

Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards

Consulting Skills

Proven team player and team builder

Quick learner that can adapt to a fast pace, changing environment

Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.

Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery.

Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity

Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

Strong attention to detail and creative problem-solving is an absolutely essential skill

Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

Proven record of successfully managing business relationships

Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS

Why Work for Veracity?

Our Culture

Flexible work environment (remote or onsite)

Family first

Agile and collaborative

Fun and energetic

Group of likeminded folks and creative problem solvers

Fast-paced

Inclusive and Passionate

Supportive, approachable, and encouraging leadership and team members

All roles are client facing

Summary of Benefits*

Competitive salary with potential financial rewards and perks

Discretionary Annual Bonus

Comprehensive medical, dental, and vision plans

Basic Life, Supplemental Life & Disability Plans

401k Savings Plan with Company Match

Employee Stock Purchase Plan

Open Paid Time Off, plus 6 Paid Holidays

Parental Leave

Company-provided Equipment

Career Advancement and Training Opportunities

*Benefit eligibility may vary based on employment status upon hire

Base Pay Range: $135,000-$160,000

All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

Equal Opportunity Employer

Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.

Visit our website at to see the amazing work our teams have done and continue to do!