Customer Technical Support

Company Description

Zybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderdale, FL. We specialize in designing and operating custom branded, app-based bicycle rental amenity systems for hotels and resorts. Our comprehensive solutions offer a contact-less, forward-thinking, and green amenity for properties, giving them a competitive edge. We also handle all maintenance and upkeep, allowing hotel staff to focus on providing excellent service and enhancing guest experiences.

Role Description

This is a full-time Thursday to Monday hybrid role for a Customer Technical Support professional at Zybra. In this role, the Customer Technical Support specialist will be responsible for providing technical support and troubleshooting assistance to customers using our automated bike rental systems. The daily tasks will include addressing customer inquiries and issues, resolving technical problems, ensuring customer satisfaction, and maintaining excellent customer relationships. While the role is primarily located in Fort Lauderdale, FL, there is flexibility for remote work.

Qualifications

Technical Support, Troubleshooting, and Analytical Skills

Customer Support and Customer Satisfaction

Excellent communication and interpersonal skills

Ability to handle and resolve customer complaints or issues efficiently

Attention to detail and strong problem-solving abilities

Experience in customer service or technical support roles

Knowledge of bike rental systems or similar technology is a plus

High school diploma or equivalent; additional technical certifications preferred