International Operations Manager - Control Tower

YOUR ROLE

At CEVA Lead Logistics, we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations experts located across the globe in our 6 Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

Based in one of CEVA Lead Logistics’ regional Control Towers and reporting to the regional Control Tower Manager, the CLL Control Tower Operations Manager will coordinate and lead an operational team dedicated to one of CLL’s LLP / 4PL customers.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

WHAT ARE YOU GOING TO DO?

Customer Operations Management:

Day-to-Day management of the CLL Control Tower operations team to ensure compliance with established work standards (SOPs and Work Instructions), with the aim to achieve delivery of high-quality Lead Logistics services to CLL customers

Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs (for example OTIF); in case of non-performance, support investigation process and align corrective actions with other involved CLL functions, such as Contract Management, BPE (Business Process Excellence) etc.

Guide and oversee the operational teams on issue resolution and act as escalation point for unresolved operational problems with the customer

Establish and manage a solid relationship with operational counterparts on customer side, manage regular exchanges with the customer on an operational management level

Team and People Management:

Disciplinary and functional management of an operational team dedicated to one CLL customer, ensuring adherence of all team members to CEVA’s values and policies

Actively manage team performance through monitoring of internal team KPIs, tracking team productivity and labour performance, using CLL tools

Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and customer processes and policies, in line with quality guidelines where applicable

Responsible for performance evaluation and professional development of team members, including training / development plans and succession planning

Identify resource needs and support Control Tower Manager and HR teams in recruiting and onboarding process for new hires

Control Tower Governance and Operational Excellence:

Responsible for Document Management within the respective Control Tower scope: ensure that all applicable documentation (SOP, Guidelines, Work Instructions etc.) are kept up to date and all Control Tower resources are trained accordingly

Ensure that all applicable company and quality policies are adhered to by all Control Tower staff

Other duties:

Support cross-customer improvement projects in collaboration with Control Tower Management, Contract Managers and / or Business Process Excellence teams

Regularly exchange with Control Tower Management and other Operations Managers to establish knowledge sharing and re-use of best practices across various customer accounts e.g. through case studies

Manage other projects assigned by Regional Head of Operations

WHAT ARE WE LOOKING FOR?

Education and Experience

University degree / Masters in business with a focus on Supply Chain, Transportation or comparable field

Minimum Bachelor’s degree in Logistics, 3PL, Transportation or Supply Chain Management or related field, or comparable work experience

5+ years of experience in freight forwarding operations or related industry experience in a customer-facing role

Minimum 2 years of experience in managing a larger operational team

In-depth logistics / forwarding experience in one or multiple of the following industry sectors: Automotive, Aerospace, Pharma / Healthcare, High-tech or consumer

Experience with working in a LLP / 4PL Control Tower environment desirable

Computer Skills

Good knowledge of MS Office (especially Excel, Power Point, Project)

Experience with logistics software and tools (TMS, WMS, ERP or similar) on an end-user level

Experience with reporting tools (Tableau, Qlik, Business Objects, Power BI) on an end-user level desirable

Other Skills/Experience

Customer and quality focused mindset, committed to take initiative to deliver high quality operational services

Hands-on and pragmatic mentality

Proven leadership skills and the ability to motivate, coordinate and support on-site as well as virtual teams

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.