Senior Relationships Manager, Social Media

The 1000heads Relationships team is a proud, powerful collective of Social Media obsessives, experts managing influencer relationships. You will work closely with a whole host of departmental specialists, from Accounts, Insights, to Design, to Strategy to deliver transformational social-first work for our clients.

We are looking for a Senior Relationship Manager to join our Relationships team in NYC.

Role

The Relationship Manager will work across the business and help manage influencer relationships for a variety of brands. This Includes: strategy, influencer engagement, content management, FTC monitoring and measurement projections/reports.

Responsibilities

Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations

Building influencer relationships; establish a genuine connection with influencers of all levels to promote trust and two-way communication

Help lead Profiling briefs to ensure the team have a clear understanding of their target audience

Responsible for ensuring the Profiling processes (briefing and approval) are adhered to

Maintaining a consistent understanding & competence on Profiling across all team members; identification and verification of Influential Voices

Maintaining the exceptional standard of all campaign engagement including ethical considerations

Working along with team to develop, innovative, bring creative ideas and solutions for client campaigns

Responsible for the timely response of all communication from voices and on-going relationship maintenance

Track budgets, manage invoices, administer legal agreements and ensure compliance

Overseeing Event and activation planning, execution and performance

Manage multiple tasks and projects simultaneously, including the ability to adapt rapidly to changes

Foster relationships with influencers and maintain an ear to the ground for new creators to collaborate with

Ensuring that events run to agreed client budgets and clients approve all expenditure before it happens, particularly 3rd party expenditure

Requirements

3-4 years account handling or influencer management experience

Agency and equivalent experience

Knowledge of the influencer landscape a must

Excellent verbal and written communication skills

Social Platform proficiency·

Understanding of complex information with a problem solving approach

Results-focused with a tenacious approach to delivery, quality of output and organization are key to this role

Ability to work calmly, efficiently and professionally under pressure

Ability to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity

Meticulous attention to detail & excellent organizational and time management skills

Passionate, energetic and confident

Team-player: flexible and challenging

Proficient in Microsoft Office - Word, Excel & PowerPoint

Benefits

What you get

Great benefits offerings including Medical, Dental, Vision, FSA, Commuter Benefits, Life Insurance and 401K, just to name a few

Generous time-off package, including the last week of the year off

Wellness & Development stipends

Flexible working environment

Plus, much more!

About 1000heads

1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world. We deliver social & influencer campaigns to our US roster, which includes; Google, Arm, Thomas English Muffins, Snapchat, Caviar, Noom & OPI.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

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