Customer Director Export & Pizza QSR

From humble beginnings as a butcher shop, Primo is now a household name on a journey to being a purposeful food brand. We hold market leading positions, across a house of brands, in multiple categories from Smallgoods to Cheese Snacking.

We are truly local for local, dedicated to serving our Customers and Consumers without politics: strategy, production and execution starts and ends here, and we are not burdened by the overbearing processes and approvals that often constrain companies of our size.

And last but not least, we are building a culture to match the ambition and we are proud to be part of the JBS Group.

About the Role

Primo Foods are seeking a Customer Director Export & Pizza QSR to be accountable for setting the strategic direction and implementation of our export and QSR objectives. This role will work closely across the Primo business groups to identify new opportunities and bring category and shopper insights to the customer that result in strategies being developed to achieve growth. To lead and drive sales strategy for prolonged future growth in the Export channel and QSR channels. Direct the sales & marketing business strategies and activities of the Export business to achieve revenue and profitability targets.

Responsibilities include:

Be the Export markets and QSR channel expert within Primo, championing your markets and accounts strategy and ensuring this information is proactively cascaded throughout the organisation to optimise the development of the channels.

Set strategic direction to achieve sales growth and set budget targets within designated channels.

Drive end to end supply chain for the export channel

Design and implement the export and QSR channels strategies.

Manage sales performance & distribution metrics of Primo range

Develop & implement relevant trade marketing strategies within budget

Responsible for setting pricing and trading strategies to maximise returns while maintaining competitiveness

Continually identify opportunities and set objectives to improve distribution efficiency

Provide strong leadership and motivation to all Primo Team Members.

Maintain and improve Primo relationship with all relevant Customer and Distributors Contacts at all levels.

Develop a robust joint business plan that ensures a collaborative approach to profitably grow both businesses.

Focus on optimising Primo branded products availability and visibility within Customer stores and markets

Proactively monitor and review cost price fluctuations to maximise contribution including the delivery of cost increase negotiations

Member of the Sales and Extended Leadership teams (SLT & ELT)

Ownership and management of the forecast process and understand implications of Customer Changes and opportunities / solutions.

Ownership and management of all contributors to the Channel P&L to identify & enhance variables to improve profitability and growth.

Monitor & create action plans to ensure all costs are managed within budget.

About you:

5-7 years experience in a similar role in a fast paced FMCG environment

Degree in business or marketing related field. Masters or MBA desirable

A proven track record of successful sales achievement, performance and business improvement initiatives

Outstanding commercial accumen and strong knowledge of sales export to ensure customers needs were met

Understanding and awerness of cultural differences in dealing in overseas markets, particularly Asia

Experience in sales, export, and marketing or related function with understanding of sales processes

Asian language skills highly preferable

Master at delivering high quality customer & client service, providing customers with options and solutions

Strong written communication skills - ability to structure logical presentations and communicate points clearly

Master at forecasting future trends, managing budgets and evaluate market information

Excellent Analytical and Financial Management abilities

Strong selling skills

Strong negotiation & influencing skills

Strong project management skills with the ability to manage multiple projects and deliver results

Strong change management ability– able to support and lead activities in a change project. Includes influencing and engaging stakeholders in the change process

Working knowledge of customer service software, databases and tools

Proficient user of Microsoft Office (particularly Excel, Word & PowerPoint)

Experience coaching & mentoring, developing high performing teams and instilling a culture of excellence

Strong conflict resolution skills with the ability to respond to a range of challenging behaviours in ways that de-escalate conflict

Why work for Primo?

Reward & Recognition program

Access to novated leasing options

Health insurance and retail discounts

Ongoing training and career development opportunities

What next?

If you’re passionate and want to be a part of the largest meat, pork and salmon manufacturer and producer in Australia, this opportunity may be for you. Apply now!