Medium/Heavy Duty Truck Service Advisor

Job Description

St Lucie Battery & Tire is looking for a motivated and experienced Medium/Heavy Duty Truck Service Advisor. This position is responsible for assisting customers with their vehicle repair needs, greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs.

Duties

Interact with customers, listen to their questions and concerns, and provide timely responses

Educate clients about the company’s products, services, and offers

Schedule appointments, take orders, monitor service progress, calculate charges, and process payments

Review customer accounts and report changes to internal staff

Manage complaints, returns, and resolve customer grievances

Record customer details and transactions

Serve as a customer relationship manager

Serve as a link between customers and different departments in the organization

Requirements

High school diploma or equivalent

2-plus years of experience in a Medium/Heavy Duty Truck Service Advisor role

Tire experience and/or commercial tire experience a plus

Proven experience in sales, customer relations or related positions

Excellent customer service skills

Problem-solving and listening skills

Patient disposition and ability to resolve conflicts

Knowledgeable in computer applications and industry-specific software

Basic accounting skills and knowledge of electronic payment systems

Benefits

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid vacation

PTO days

401K matching

Employee discount

Family-owned business

Powered by JazzHR

NzW2sA9u4f