IT Help Desk Technician

Job Description

About Foster Fuels

Foster Fuels is a multi-award-winning, diversified business competing on a local, national, and international level. A family-run business since 1921 providing residential, commercial, agricultural, transport, and emergency fuel service, our "say yes" culture has led to the development of industry-leading innovations and techniques that are unsurpassed.

Our mission is to exceed all expectations of a fuel company by redefining industry standards and pushing the limits of performance in innovation. We anticipate and fulfill evolving customer needs as we strive to provide superior quality service, products, and experience. We maintain an affirming environment with a "say yes" attitude anchored in honesty and respect. We are more than a fuel provider; we are Foster Fuels.

This role will provide technical support to Foster Fuels' employees. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. Successful candidates will possess proficient technical knowledge and analytical skills. Effective teamwork, customer service skills, effective written and verbal communication skills and a "can do-will do" approach to accomplish the needs of the department and the company. This job will require occasional travel to our Sales and Service Centers.

Duties and Responsibilities:

Provide quality support to internal customers during business hours

Manage assigned tickets and support requests

Document and update Standard Operating Procedures

Install, repair and maintain computer equipment and peripherals (printers, PC upgrades mobile devices, etc.)

Maintain an inventory of hardware, its user and location

Maintain user accounts and mailboxes and enterprise directories

Assist in department wide projects and implementations

Must be willing to learn Fuel Bulk Plant configuration and troubleshooting

Must be capable of providing remote support for mobile devices, such as cell phones, tablets, laptops, etc.

Familiar with Mobile Device Management Solutions (Verizon MDM, Microsoft Intune)

Support Drivers with truck technology (Meters, Printers, Tablets)

Assist customers with occasional MyFuelPortal issues (Password Reset, Account Setup)

After hours support may be necessary on occasion

Assist with the on-boarding process and training of new employees

Required Skills:

Requires at a minimum an Associates degree in Information Technology

Requires a minimum of 1 year experience in an enterprise environment

Experience supporting Windows and Microsoft Office 365 Products

Experience with HP and Canon printers and copiers

Experience supporting mobile, iOS and Android devices

Experience troubleshooting OSI Model Layer 1 and 2 issues

Must demonstrate good analytical and troubleshooting skills

Attention to detail

Self Starter who works independently and collaborates with others to obtain the desired results

Excellent Communications skills with strong verbal and written communications abilities

Preferred Skills:

CompTIA A+, CompTIA Network+, Office 365 Tenant Administration, Customer service, Multitasking, verbal communication.

Other Comments:

Ability to lift and carry up to 50 lbs.; ability to stand, squat and/or sit for extended periods of time; on occasion climb ladders and run cables.

Benefits:

401k matching

Health Insurance

Dental/Vision Insurance

Paid Time Off

STD/LTD

Voluntary Life Insurance

Holiday Pay

Uniform Allowance

Schedule:

Monday to Friday

Occasional overtime hours required during emergency situations

*All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.*