Clinical Support Specialist

Essential Duties and Responsibilities

Insert customer and account data by inputting text based and numerical information from source documents within time limits

Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

Review data for deficiencies or errors, correct any incompatibilities if possible and check output

Research and obtain further information for incomplete documents

Apply data program techniques and procedures

Generate reports, store completed work in designated locations and perform backup operations

Scan documents and print files, when needed

Keep information confidential

Respond to queries for information and access relevant files

Comply with data integrity and security policies

Ensure proper use of office equipment and address any malfunctions

Learns and maintains knowledge of current patient database and billing system

Enters patient information into the computer system.

Able to read through and understand medical documentation effectively

Interacts professionally with physicians, patients/family and Co-Workers.

Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.

Communicates appropriately and clearly to Manager, and other superiors.

Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit.

Completes other accreditation duties or office responsibilities, as assigned.

Minimum Requirements

Highschool Diploma

Computer training or certification would be an asset.

Knowledge, Skills and Abilities

Experience with MS Office and data programs

Familiarity with administrative duties

Experience using office equipment, like fax machine and scanner

Excellent knowledge of correct spelling, grammar and punctuation

Organization skills, with an ability to stay focused on assigned tasks

Strong personal motivation with the ability to work independently and with direction

Ability to compose reports, memos, letters and other correspondence

Ability to prepare and write reports, summaries of work/work projects

Ability to prioritize workload and meet strict deadlines

Ability to communicate clearly and concisely across multiple levels within the company

Works directly with or develops confidential information, which requires regular use of discretion.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)