Field Engineer

Sparks Group has partnered with an IT Services and Consulting firm to find a 6 month Contract to Hire Field Engineer for their clients in the DMV area. The organization was founded as a cyber security firm with expertise in Intrusion Detection/Prevention systems and experience in building the most secure networks in the DC Metro area.

Location: Chantilly, VA (2 to 3 days at HQ or client site – DC, VA, or MD)

Job Description:

Provide timely and accurate technical support to users, resolving software, hardware, and network issues

Utilize support and automation tools efficiently to troubleshoot and resolve issues, guiding users through troubleshooting steps

Offer onsite support to customers in the DC-MD-VA region, scheduling and executing appointments as needed

Diagnose reported issues, ensuring adherence to SLAs and maintaining customer satisfaction by coordinating with vendor resources

Maintain detailed records of interactions and technical issues and create knowledgebase articles for streamlined issue resolution

Cultivate professional relationships with clients, regularly communicating to identify and resolve technical and non-technical issues

Deliver basic training to users to enhance their technological efficiency and productivity

Provide exemplary customer service with a professional and polite demeanor

Act as a Subject Matter Expert (SME) and proactively monitor systems, networks, and server performance to address potential issues

Adhere to IT policies, procedures, and security protocols to ensure data protection and compliance

Qualifications:

Proven experience in IT support and troubleshooting for operating and networking systems

Strong problem-solving skills and logical troubleshooting approach

Experience with Intune, Entra-ID, email migrations, AD, GPO, and basic networking

Familiarity with RMM, MDM, and ticketing systems preferred

Great communication skills, with the ability to convey technical concepts to non-technical users

Customer-focused attitude with a desire to assist users professionally

Ability to thrive in a fast-paced environment, prioritize tasks, and meet deadlines

Willingness to learn and adapt to new technologies and processes