Digital Product Manager

Our client is a worldwide telecommunications company that offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

We are looking for a Digital Product Manager who will identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers.

Location: Silver Spring, MD / Basking Ridge, NJ / Atlanta, GA / Dallas, TX - HYBRID

Position: Digital Product Manager

Pay: $50/hr. on W2

Duration: 6 months or longer

Responsibilities & Must Have Skills:

Identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers.

Expert in Role Based Access Control, CPNI, Access Control Methods

Experienced in drafting & reviewing business requirements for integrating Network Product Tools

Project management of minimal to complex legal matters pertinent to deliveries associated with Service Now Integrations

Must be adept in planning and preparing for meetings, documenting information obtained during the meetings, identifying and communicating and tracking action items and ultimately making sure all commitments are met timely

Must be an expert in agile methodologies

Organize and coordinate with stakeholders across several lines of business gathering information and requirements on projects

Research user stories and requirements to summarize statutes and business flows using a variety of tools such as BPMN (Business Process Model & Notation), VISIO or Power Point.

Participate in JAD sessions and review scope on project artifacts such as Process Flow Documents (PFDs), Entity Relation Ship Diagrams (ERDs), Dataflow Diagrams (DFDs), test plans and policy and procedure manuals.

Provides direction and insight to the UAT teams on the correct behavior of test cases

Handles day-to-day escalations and quickly addresses them working with IT and other impacted teams.

Review customer feedbacks on a day-to-day basis and work with the IT development team to have any issues fixed.

Experienced in planning and preparing for meetings, documenting information obtained during the meetings, identifying and communicating and tracking action items and ultimately making sure all commitments are met timely.

Experienced in developing presentations using PowerPoint, Excel and Word and prepares, updates applicable meeting materials (i.e. Matrices, Charts, etc.);

Well versed in database schemas and mapping.

Well versed with the product 360 life cycle and experienced in setting milestones, MVPs and measuring the success of each MVP by securing and sharing the metric and the KPIs achieved.

Drive the product vision and support the build of product roadmaps

Partner with internal and external stakeholders (CX, DX, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance

Prior experience with digital operations, website design as a product owner/product manager

Experience creating digital journeys for ecommerce transactions in agile environment

DESIRED SKILLS:

Product Management Experience of 5 to 7 years as a Product Manager/Owner handling large and complex projects

Knowledge of Product Tools Integrations to enterprise portals

Knowledge of Service Now, Integrations and Routing

EDUCATION/CERTIFICATIONS:

Bachelor’s Degree with strong academic performance, advanced degree preferred.

Proven interpersonal and communication skills, both written and verbal with a strong background of organizational skills and attention to details.

Ability to work in an agile, deadline-driven environment and handle multiple priorities in an efficient manner

Self-starter with great analytical, qualitative, quantitative and problem-solving skills, with the ability to make well thought out decision.

Experienced and well versed with all phases of the software development life cycle

Must be skilled in reviewing user stories, business and system requirements to clearly differentiate functional vs non-functional requirements.

High level of competence with BPMN (Business Process Model & Notation), MS Office, including advance Excel skills

This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.