IT SERVICE DESK HYBRID ONSITE DULUTH GA CONTRACT TO HIRE

• 2+ years of experience in technical support, help desk, and/or contact center environment

• Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting

• MS Office and Microsoft 365 troubleshooting experience

• Basic knowledge of Windows 7, 8 and 10 troubleshooting

• Experience using a ticketing system (Jira Preferred)

• Strong attention to detail

• VPN remote access configuration & troubleshooting experience

• Proven analytical and problem-solving abilities

• Strong interpersonal and communication skills

• Basic Active Directory knowledge

Preferred requirements:

• Associate Degree in IT, or related field

• Basic knowledge of TCP/IP network troubleshooting experience

• Active Directory user management experience

• CompTIA A+