Technician - Coffee Machines - Technical Services & Quality Manager
Description:
Do you have a passion for coffee and want to ensure the highest standards of quality ? Come join our team as a Technical Services & Quality Manager!
We are looking to hire a Quality & Technical Services Manager for the Tampa, Florida region. The main focus for this role is managing the daily technical activity; coffee machine installations, perform site surveys for equipment and Quality Control evaluations.
illycaffè is an Italian family-owned company, founded in Trieste in 1933 which has always set itself the mission of offering the best coffee to the world. Every day, cups of illy coffee are served around the globe, in the cafés, restaurants and hotels, in single-brand cafés and shops, at home and in the office, in which the company is present through subsidiaries and distributors. Since its foundation, illycaffè has oriented its strategies towards a sustainable business model by adopting the status of Benefit Company and in 2021 becoming the first Italian coffee company to obtain the international B Corp certification. Since 2013 the company is also one of the World Most Ethical Companies. Everything that is “made in illy” is about beauty and art, the founding principles of the brand, starting from its logo, designed by artist James Rosenquist, up to illy Art Collection cups, decorated by international artists, or coffee machines designed by internationally renowned designers. With the aim of spreading the culture of quality to growers, baristas and coffee lovers, the company has developed its Università del Caffè which today holds courses in countries around the world
Key Responsibilities
Technical Management
Manage the daily technical activity; equipment
Manage and track local & regional technical budget
Hires, manages, regularly trains, and develops Contract Service Partners
Quality Controls, Quality Audits and continuing education for our partners, team members, services with third party partners, coffee distributors, and customers
Report and document quality control issues, equipment problems and technical problems
Machine Maintenance
Installations, dispatch assistance, field service
Perform and manage Field Service Calls; in Direct markets prioritizing key accounts
Install coffee and espresso equipment at new and existing accounts
Repossessions of equipment
Coordinate and manage installation, field service, Quality Controls repossessions by Third Party Service Providers (3PS)
Administration
Complete Service, Quality Control and Quality Audit forms with accuracy and enter information in system on a daily basis and review with local sales managers
Follow the process flow of Machine Repossession and Rebuild program
Maintain and track local & regional machine and parts inventory
Keep and maintain machine movement logs
Qualifications:
Technical Knowledge: Requires a 2-year College degree or other type of training or mechanical certification / degree or certificate etc.
Minimum 3 years’ experience in a similar technical capacity - basic electrical and plumbing competency required., use of hand and small power tools
Product Knowledge: coffee process and coffee brewing equipment
Aptitude to operate, repair and maintain all machines
Ability to train others on products and quality standards, comprehension and ability to make effective Quality Control adjustments and audits
Strong Communication skills both written and verbally
Troubleshooting and Problem Solving skills
Computer skills: technical applications, Word, Excel, E-mail (Outlook), JDE
Organizational and Time Management skills
Must have and maintain a valid driver’s license
Must live in Tampa, Florida region
illy caffé North America, Inc. offers a competitive salary and benefit package.
illy caffè North America, Inc. is an Equal Opportunity Employer in both policy and practice. illy assesses candidates for employment based on knowledge, skills, and abilities to perform the job and without regard to any non-job-related category as protected by federal, state or local law.