Windows Production Support Analyst

Role: Windows Production Support Analyst

Location: Oaks, PA

Experience Required: 5+ years

Key Skills: L1 Production support, monitoring, Citrix.

Mode of Hire: Full Time

We at Coforge are seeking Windows Production support Analyst with following skillset :-

Minimum of 3 years prior work experience working with an application development organization; must demonstrate experience supporting systems and projects from inception through implementation

BA/BS degree in Computer Information Systems, Information Technology or a related field

Participate in Incident ‘Queue Watch’ monitoring and escalation

Provide Level-1 Production Support responsibilities, including but not limited to: Queue monitoring, incident triage, and service level reporting.

Become proficient with core applications and/or database systems

Provide oral and written technical problem root cause analysis, resolution and application support

Participate on cross-functional teams to support business strategies as they change

Participate in Change Management support and ensure ITIL standards are being met.

Participate in Problem Management process and ensure ITIL standards are being met

Assist in identifying process gaps and suggest improvements

Working with vendor resources and coordinate releases in a fast paced environment

Hands on experience and knowledge of recent versions of Microsoft Windows Server / Desktop environments and related components

Experience/Knowledge with Web Servers, Citrix solutions, Windows RDP

On-call duty (rotation), flexible working all hours including weekends

Excellent oral and written communication skills are a critical requirement

Self-motivated with an ability to work well within multiple teams

Goal oriented with an ability to complete tasks on time and within budget

Ability to manage time and prioritize work depending on changing factors of projects and daily tasks