Apple IT Support Specialist

ONSITE in PHILADELPHIA

This position is both Desktop Support (going in person to user’s desks) and phone support.

Looking for someone with heavy Apple/Mac experience

Utilizing Google platforms

Salesforce CRM

Ethernet cords- basic cords

Wi-Fi, light network support

Responsibilities

The IT Specialist will be responsible for the support and maintenance of server and computer infrastructure

The IT Specialist will be the point of contact for system backups, routing, switching and firewalls, storage area networks, system security, and software update deployments

Additionally, you will monitor and evaluate the efficiency of software and hardware usage and system performance

Ability to load/configure and troubleshoot Mac and Windows Operating Systems

Ability to work in and maintain Active and Open Directory Systems

Assist with Tier 2 and 3 End User and Desktop Support

250 end users

90% MAC, 8% Chrome, 2% Windows

Manage Office 365 and G Suite email systems

Configure network devices such as firewalls, L2/L3 switches, WAPs, VOIP phones and other IT equipment

Proactive Server/Device Monitoring and Reporting

Keep software and firmware up to date on server/network hardware

Manage Data Backups and Disaster Recovery Systems

Manage user and software licensing

Create and maintain documentation and procedures

Support other IT team members activities as needed