Domestic Operations Representative

Position Summary

The Domestic Operations Representative for our fast-growing, On-Demand division, increases the value of our current customer base while proactively seeking new ones through strategic business development initiatives. This role is responsible for determining the best shipping route based on the customer’s shipping instructions and guidelines in the preparation and transmission of domestic transactions. This role will oversee and facilitate domestic, first-mile, and last-mile shipments for our Expedited, Next Flight Out (NFO), and Express services. This includes identifying new opportunities, winning the shipment through developing a competitive bid/quote, and seeing the shipment through its fruition in the booking, confirmation of shipping, and delivery process.

Essential Duties and Responsibilities

Regularly seeks new business opportunities with new customers by developing competitive quotes and bids and providing the most efficient operations to attract new customers.

Provides overall management of new and existing portfolio and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects.

Serves as an advisor and customer advocate and is responsible for resolving issues and proper customer positioning on all issues pertaining to delivering customer satisfaction.

Builds relationships with customers, management, office personnel at the customer, overseas and domestic agents, carriers, and all other service providers.

Identifies the most appropriate mode of transport, selects carriers and agents, and communicates with all parties involved the shipment status, special handling, and delivery processes from origin to destination.

Oversees and manages shipments until completion identifying and utilizing both internal and external resources.

Updates, develops, and maintains the standard operating procedure (SOP) for customer(s) assigned to them and ensures all team members are apprised of any applicable changes.

Keeps customers appraised to the domestic details of transactions in accordance with SOP, SLA, and any other agreed to terms and conditions.

Ensures accuracy and completeness of all documentation in compliance with TSA and Ace Quality Assurance Standards SOPs.

Education and Experience

Bachelor’s degree in logistics, supply chain management, international business, or similar; and

1-3 years of proven logistics operations experience with a preference for freight forwarding experience; operate and quote shipments

Must possess excellent customer service skills with the ability to build great working relationships

Must have strong organizational and time management skills

Strong critical thinking and problem-solving skills

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Core Competencies and Values

Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Demonstrates ability to comply with Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Benefits

We offer employees a generous Employee Benefits Package including:

Competitive Wages.

Fully paid medical insurance for you and your family.

We provide a 401k Plan with a generous contribution.

Discretionary bonuses.

And, much more!

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

The company is committed to providing equal employment opportunities to all employees and applicants. The company does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.