Marketing QA Engineer

Responsibilities

Coordinate with marketing stakeholder teams and manage A/B testing workflows in Jira to ensure launch-readiness of A/B tests, QA, and post-launch support

Perform end-to-end testing of A/B experiments globally to validate proper audience targeting, and confirm intended user experience

Design, prioritize and execute detailed test plans to ensure the quality of Web

Partner with QA teams and Product to ensure that new features are properly configured and that the supporting customer experiences function as intended

Ability to quickly learn and suggest ways to improve QA Process

Help maintain accurate and up-to-date documentation for marketers on test plans, guardrails, and best practices for implementation (wikis, process docs, playbooks)

Work with Customer Care, Marketing, and Technology to help address promotions-related escalations and ensure support requests and customer mitigation are addressed in a timely manner.

Highlight potential issues and risks to marketing stakeholders and leadership to ensure A/B tests are built in accordance with best practices

Track & submit defects for resolution; work with customer service and IT to address escalations, bugs, and support requests

Report on QA process findings and escalated issues (issue types, root causes, business impact, time to escalation, path to resolution)

Basic Qualifications:

3+ years of hands-on experience in quality assurance, UX testing, and execution of multichannel campaigns

Minimum of 3 years experience in marketing or related technical roles supporting customer acquisition programs — preferably in e-commerce roles with multichannel responsibilities (web, mobile app)

Experience in a dynamic and collaborative work environment with teams across different time zones

Experience working directly with business stakeholders and technology teams on requirements gathering

Technically capable with excellent verbal and written communication skills

Experience working in Jira or similar project/workflow management software

Bachelor’s degree in Computer Science, Business, Marketing or a related field of study