Our client, a leading medical device company, is seeking a dedicated Call Center Representative to join their Patient Services team! This role will be responsible for providing first-level troubleshooting support to patients experiencing issues with their devices, including mobile app support and Bluetooth connectivity. The successful candidate will be instrumental in ensuring patient satisfaction by efficiently resolving inquiries or escalating calls to the appropriate party.
Requirements
Strong communication skills, both interpersonal and written
2-5 years of experience in a call center, customer service in a medical field or technical support role
Proficiency with computers and common Microsoft applications
Critical thinking, judgment, and effective problem resolution skills
Familiarity with CRM systems and Microsoft Suite
Ability to effectively document interactions and resolutions
Experience with troubleshooting technical issues preferred
Preferred
Background or knowledge in sleep studies and sleep apnea
Proven multitasking skills
Basic knowledge of the medical device industry, specifically sleep apnea and upper airway stimulation therapy
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.