Location General Manager

SUMMARY:

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. This position will require working out of stores in Orange County, Inland Empire, San Diego and/or Oxnard.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management

Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business

Displays financial responsibility through P&L management

Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience

Interviews, hires, trains and promotes associates to support store operations and company growth

Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team

Champions and implements both company and store initiatives for consistent execution and continuous improvement

Manages daily store operations by interpreting, communicating and executing policies and procedures

Resolves customer and associate issues

Facilitates and participates in meetings and conference calls

Qualifications:

Multi-task in a high energy, fast-paced work environment

Speak, listen, and write effectively in dealings with customers and associates across departments

Read, interpret, and transcribe data in order to maintain accurate records

Make independent judgments regarding critical business decisions

Identify business opportunities and suggest improvements

Education and/or Experience:

5+ years management experience, retail management experience preferred

Completion of CarMax provided training

Bachelor’s Degree a plus

Intermediate PC skills