Assistant Manager

PURPOSE OF THE ROLE/ROLE OVERVIEW

An Assistant Manager will be responsible for juggling the demands of the workgroup, the organization, and the customer. As a liaison between the team and upper management, this leader will mentor, train, advise, and coach the team members. In addition, make sure that all team members adhere to TSA guidelines and directives, airport, and airline requirements and protocols, and business rules and procedures. The information given below is intended to provide an understanding of the workload associated with the Assistant Manager position, you may be required to carry out other duties appropriate to the position. This job description through business reasons may be altered as needed to meet the changing needs of the Company.

General Duties/Key Responsibilities:

Maintain established processes that support TSA standards, and directives, along with airport and airline security processes and regulations

Create a positive, inclusive and engaging work environment

Ensure compliance with all Company standard operating procedures, and relevant HR policies and procedures

Responsible for directly supervising hourly employees; provide training and feedback, including accolades, constructive guidance, and coaching

Oversee employee scheduling and productivity Conduct daily work group meetings, performance feedback, and training

Motivate and collaborate with the operations team to achieve financial, employee, and customer goals Support and ensure compliance with all safety initiatives

Compile data for security incident statistics and document discrepancies

Maintain a high-profile airline customer and TSA contact Responsible for the administration of company policies, payroll, benefits, and attendance

Perform other job-related duties as assigned

Minimum Required Education and Experience

High school diploma/GED required

Bachelor's degree in a related field, or equivalent education and experience is preferred

One to three years of work experience in a supervisory role is required

Valid identification, and proof of authorization to work in the United States

Must pass a comprehensive background check process in compliance with federal and regulatory guidelines

Must pass a pre-employment drug screen

Strong planning, organizational skills, and attention to detail

Interpersonal and communication skills, including verbal and written through all levels of an internal or external organization

Ability to motivate a diverse workforce toward sustained quality and productivity

Safely and successfully perform essential job functions consistent with ADA, FMLA, and federal, state, and local standards

Maintain regular, punctual attendance consistent with ADA, FMLA, and federal, state, and local standards

Ability to work in a 24-hour, 7-days-a-week shift environment

Ability to read, write, and speak English as necessary for safe and efficient operations

Proficiency in Microsoft Office and Windows-based computer application

Physical Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exposure to hot and cold work environments Fast paced – high volume environment

Hand dexterity (fastening carrying, repetitive motions, pushing, pulling) moderate lifting, pushing/pulling > 25 - 150 lbs.

Bending at the waist and knees Frequent sitting and standing

Repetitive motion (movement/motion of the wrist, hands and/or fingers) Frequently required to walk (moving on foot to accomplish task)