Customer Service Associate

Job Description

The Quality Customer Service Associate is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients.

Customer Service Associate Responsibilities:

Work with the customer service team to complete tasks

Handle tasks on assigned customer accounts

Accurate data entry and paperwork regarding customer accounts

Proofread documents to ensure accuracy

Responsible for the accuracy of all entries for client services and sales.

Assist in creating new training exercises

Maintain positive, professional, public speaking, and analysis skills

Comfort working with iOS, Microsoft, and mobile tablets

Create an analysis report of team success rates.

Assist customers with questions on concerns regarding their account, troubleshoot, and solve problems

Customer Service Associate Requirements and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

Ability to follow direction

Team player

Proficient in MS Office

Outstanding public speaking and written communication skills

Complete tasks accurately, efficiently and quickly

Business Attire Required

Leadership Skills

Ability to Stand 4 hours in duration

Good organizational skills and multitasking skills

*Please submit your resume to apply for the Customer Service Associate Position. Candidates for the Customer Service Associate position should have flexible scheduling availability.