Service Delivery Coordinator - Hybrid

Job Description

Service Delivery Coordinator (Part-time)

We’re in search of a dynamic individual to step into the spotlight as our Service Delivery Coordinator, where part-time doesn’t mean less impact—it means a more concentrated punch.

In this role, you’ll wear many hats. From scheduling and the quality assurance of service needs, you’ll be the friendly face that bridges the gap between our clients and our exceptional support team.

About Us

High Touch Technologies is a software, technology, and communications company that provides services and support to all industries. We help grow businesses by expanding their technology and communications capabilities, both internally and externally.

At High Touch, you’re not just another employee; you have a seat at the table as an owner. We’re 100% employee-owned, offering private company stock as part of our compensation packages. High Touch is a smaller, more agile, relational-based company—no matter where your position is in the company, every decision you make and every project you complete impacts our success.

Our focus is on our clients—as they grow, we grow too. As a High Touch employee-owner, you’ll be planting the seeds for technical innovation, nourishing development, and maintaining connections. For over 30 years, High Touch has worked to extend its reach to clients all over the world.

Benefits

Company-paid holidays

Paid time off starts accruing on your first day

Visit hightouchtechnologies.com/careers for a full list of benefits.

The Service Delivery Coordinator role encompasses the scheduling, quality assurance of service needs and project work. They will act as the client liaison for remote and on-site support and project work and will communicate with customers to ensure all services meet or exceed defined quality standards.

Essential Duties and Responsibilities:

Scheduling engineers and project managers based on service and project needs, skill sets, and availability.

Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

Review and prepare all critical information for client invoicing and billing. May perform billing as needed.

Track hardware and software orders and ensure accurate delivery of each.

Analyze and provide insight regarding the initial proposal and any final deviations to ensure future continuous improvements and an accurate project plan.

Act as the first point of contact to update customers, as needed, regarding the status of service needs.

Ensure weekly service and project time is entered and all time has been accounted for.

Coordinate with purchasing, sales, project managers, and client success managers as necessary.

Additional duties as assigned.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required:

Ability to communicate with internal and external customers, technical support team and vendors.

Service Awareness of all organizations.

Knowledge of the key IT services for which service is being provided.

Enjoy working in a fast-paced environment, shifting gears quickly, and multitasking.

Ability to work in an office environment with frequent use of computers, phones, and other office equipment or digital tools.

HTI Personnel, Inc. is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.