IT Support Manager

Job Description

Haverhill Management is an innovative business process outsourcing company that specializes in law firm management nationwide. With decades of business management and strategic experience at the executive level, Haverhill’s vast network of partners allow for the highest caliber of outsourced marketing, sales, accounting, HR functions, tech support, and consulting. Haverhill functions to reduce its client law firms’ workloads, save money, consult and strategize for business generation, and improve the overall client experience.

Haverhill is searching for an IT Support Manager. The ideal candidate will have experience in Help Desk environments and be well rounded in all areas of IT, networking, security, hardware, and software. As the IT Support Manager, you will be responsible for ensuring the smooth operation of our IT systems and delivering exceptional technical support to our employees and customers. We offer a competitive salary and benefits package. If you are enthusiastic about helping people, seeking a better work life balance, and highly motivated, then this is the right job for you.

Responsibilities:

Collaborates with vendors and third-party service providers to ensure the availability and procurement of necessary hardware, software, telephony, and infrastructure for multiple offices around the country.

Serves as a primary point for technical issues, investigating and resolving incidents or problems promptly and effectively.

Coordinates and oversees the MSP provider to assure successful delivery of services to company’s employees.

Installs and removes software from computers, networks, diagnoses and repairs technical issues, and plans, designs, implements and manages user networks.

Installs or assists in installation of hardware and peripheral components, such as monitors, keyboards and printers on premises and for remote users.

Develops and enforces IT support policies, procedures, and standards, ensuring compliance with security and data protection regulations.

Collaborates with the management team to plan and execute IT projects related to support services, ensuring successful implementation and delivery.

Identify opportunities for process improvements, automation, and the adoption of new technologies to enhance IT support services.

Configure and maintain third-party systems, including creating users, maintaining data and structures, and developing custom reports and workflows.

Nationwide travel comprises approximately 30% of the time to outside offices

Requirements:

5+ years of experience in IT Support management in a law firm environment.

Knowledge and understanding of all relevant and current industry standards.

Knowledge and understanding of best practices for service management.

Service-oriented mentality with ability to provide excellent customer service.

Ability to communicate effectively and professionally, orally and in writing.

Familiarity with the legal industry and QuickBooks, HubSpot, Clio, Office 365, cVent, WealthCounsel is a plus.

Experience required with Windows desktop operating systems.

Experience required with Microsoft Office Application Suite (Excel/Word/PowerPoint/Outlook).

Ability to effectively manage, organize and prioritize work in a fast-paced environment.

Excellent problem-solving skills.

Benefits:

Generous amounts of time away from work to promote a healthy work-life balance. We offer paid vacation to all full-time employees in addition to observing 10 holidays annually.

A substantial benefit package for health insurance including Medical, Dental, Vision and Life insurance at no charge for the employee and make it available for your dependents to enroll for coverage.

NOTE: THIS POSITION IS BASED IN PLANTATION, FLORIDA AND IS NOT REMOTE.

Nationwide travel will be required.