Pharmacist

Job

Responsibilities/Tasks

Responsible for upholding the board of pharmacy, state, and federal law, ensuring all pharmacy personnel complies with all requirements of federal and state pharmacy and drug laws, rules, and regulations.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner, and answers questions to ensure a positive patient experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience. Monitors customer service provided by team members and offers reminders, training, encouragement, and develops plans for improvement.

Develops strong relationships with customers by anticipating customer needs and proactively offering services. Enhances customer experience by increasing focus on healthcare services to improving health outcomes and quality of life.

Operations

Upholds the compliance and state licensure requirements as mandated by state legislation and the Board of Pharmacy. Ensures the pharmacy operates in accordance with all regulations, company policies and standards.

Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, therapeutic interchanges, over-the-counter products, and refers to a medical provider as needed to ensure medication is taken properly and health needs addressed

Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications.

Accountable for ensuring the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions are followed by all pharmacy personnel. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.

Accountable for safe medication storage, diversion monitoring and other key pharmacy inventory activities.

Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and, allergies to suggest alternative medications and answer medical provider questions.

Provides retail, clinical, wellness, and other preventive healthcare services (i.e., immunizations).

3rd party reviews, and assists with resolving customer issues. In virtual environments, conducts virtual product reviews by following specific company procedures and guidelines.

Qualifications

External Basic Qualifications:

BS in Pharmacy or Pharm D Degree from an accredited educational institution.

Current pharmacist licensure in the state of Wisconsin

Certified Immunizer or willing to become an immunizer within 90 days of hire.

1 year pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.

Experience performing prescription dispensing activities and strong working knowledge of applicable state and federal controlled substance laws.

Part-Time