Customer Relationship Management

Define CRM schedules and action plans as well as coordinating execution, monitoring and reporting

Create and manage targeted retention campaigns/promotions for all products

Overall responsibility for B2C communications and VIP strategy

HTML and dynamic content experience

Define and manage CRM workflows from brief requests to production, delivery and reporting, coordinating with varying stakeholders and departments (CRM, IT, Design, Customer Support, Product, BI)

Detailed reporting on all CRM and retention activity

Propose any necessary changes or improvements to processes and strategies to achieve KPI targets

Product owner for CRM tools and platforms, including responsibility for expressing any need for additional resources required for the team to ensure it delivers on targets and projects

Liaise with designers on creatives and marketing tools

Summary of role requirements:

Flexible hours available

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 20 May 2024

Full time