CSR Local Home Products Account

WHY JOIN OUR TRANSEC TEAM?

• HMO and life insurance coverage

• Great working environment with work-life balance

• Performance reviews, annual increases, & incentives

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

ESSENTIAL JOB FUNCTIONS

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.

• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.

• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.

• Coordinate with several branches and departments to resolve customer concerns and/or requests.

• Ensure pending concerns are attended to in a timely manner and escalate as needed.

SKILLS & QUALIFICATIONS

• Must have undergone at least 2nd year of college level.

• At least 6 months of work experience in customer service.

• Knowledgeable in using Microsoft Word and Excel or Google Docs and Sheets.

• Good communication skills, both written and oral for both English and Filipino.

• Fresh graduates without experience are welcome to apply!

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

No experience required for this role

Working rights required for this role

Full time