Infrastructure Technician McCormick Place Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

The Infrastructure Technician provides support for the administrative and show networks for the McCormick Place complex. Infrastructure Technicians provide end-user PC hardware and software application trouble resolution, along with support for other IT assets onsite.

This role will pays an hourly wage of $25 to $35.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

(06/21/2024)

About the Venue

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.

Responsibilities

Activity completes tasks to ensure the maintenance of network infrastructure in a status that fully meets the administrative and event capacity and performance requirements.

Troubleshoots and resolves issues with the network infrastructure including controllers, access points, packet shapers, switches, routers, software, etc.

Works with show management and exhibitors to identify, troubleshoot and resolve issues.

Logs any issues or abnormalities for tracking of trending issues and quality control.

Makes recommendations to Infrastructure manager for improvements in equipment, software, and processes to maintain and enhance the current network environment and to meet changing customer needs.

Performs other duties as assigned.

Monitor network performance and troubleshoots problem areas as required.

Oversee network traffic along with LAN and WAN installation.

Inspect LAN and WAN infrastructure for problems.

Design and install high-functioning computer network connections including cabling.

Address and solve system failures to increase network uptime.

Qualifications

1-3 years’ experience in a technical position.

A degree in information technology or a computer science field, along with a good knowledge of networking protocols and services such as TCP/IP, DNS, DHCP, and VPN..

Proficiency with a MAC and Windows operating systems.

Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.

Knowledge of Zendesk (ticketing), JAMF (Apple device management), and Sophos (endpoint & email security) platforms a plus.

Flexibility to work a variety of shifts.

Available to work overtime and possible weekends.

Excellent oral and written communication skills.

A+ Customer Service a must.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.