Customer Support Executive - Sri Lanka

Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing team… help us revolutionise an industry.

About the Role

We are currently looking for a Customer Support Executive to help nurture our customers as they adopt e-Invoicing.

The role:

We are looking for an enthusiastic Customer Support Executive who will provide excellent support for small, medium, and large enterprise customers alike. The ideal candidate is a quick learner with a positive, can-do attitude, a friendly personality, and strong problem-solving abilities.

Experience with online support forums and communities is a plus!

Responsibilities

Provide first-class customer support to both enterprise and small business end users.

Onboard, train, and proactively drive product adoption.

Foster an online community for Link4 customers.

Determine the severity, frequency, and possible workarounds. Work with Production/Engineering as needed to assess.

Document product changes, maintain and improve online product support pages.

Work with the Product team to identify opportunities to improve Link4’s offering and reduce the number of support questions and issues.

Requirements

Requirements

1 or more years working directly with customers to resolve issues (support, technical account management or similar)

Comfortable troubleshooting problems with customers over the phone, live chat and via email, and a natural curiosity about technology

Strong communication and collaboration skills, both within the immediate team and with other groups

Strong attention to detail and a sense of humour

Familiarity with support-ticketing systems+

Should be able to work minimum 3 days from office.

Preferred Skills

Familiarity with Support platforms like Zoho Desk, Project Management tools like JIRA or other bug-tracking systems

Prior experience with startups, or a high level of flexibility and comfort in a loosely-structured environment

A background in coding, QA, or a similar technical interest is preferred

Experience serving enterprise-level customers is a plus

Benefits

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