Diesel Road Service Agent

Overview:

Position: Diesel Maintenance Specialist

Location: Corporate Office, SLC, UT

Compensation: $28.00 - $34.00/hr

Schedule: Monday - Friday 7 AM - 4 PM

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting .

Why work for C.R. England?

Great Compensation & Benefits!You will get a highly competitive compensation package that includes:Weekly pay, vacation, a floating vacation, medical, dental, life, vision, 401K, and more

Generous employee referral bonuses

Great Career Path!You will build your career through our paid training programs: Personal and professional development through C.R. England University.

Safety training.

OE supported training.

Self-paced on-line training.

Leader led training.

Hands-on training.

Career Path Planning and Individual Development Plans.

Responsibilities:

Be a professional resource to aid in the Safety of our Drivers

Reduce driver and equipment downtime by accurately diagnosing equipment breakdowns and utilizing the appropriate vendors

Communicate with Operations, Repair Facilities, and our Drivers to successfully execute a Road Call

Accurately diagnose equipment breakdowns and make safe and cost-effective decisions

Utilize in-house repair facilities to reduce costs

Effectively answer high volumes of phone calls in a clear and professional manner

Maintain a high-level of emotional intelligence

Negotiate with repair vendors to reduce costs while meeting DOT expectations

Ability to understand and execute company/vendor expectations

Capable of utilizing multiple screens and programs to update repair order notes

Use all available resources to solve complicated situations

Apply DOT regulations to your repair decisions

Utilize our Warranty Team to reduce unnecessary repair costs

Qualifications:

Job Qualifications may include, but not limited to:

Team Oriented

Proficiency with Microsoft Suite programs is a must

Excellent written and verbal communication skills

Proficient typing skills

Enjoy working with drivers

Ability to solve multiple complex situations simultaneously

Efficient with administration tasks

Have a passion for coaching

Ability to be a supportive listener

Be willing to support and assist in overload work situations, including flexibility with breaks and lunch hour.

Open to supporting the team by working a vacation or covering while a team member is enjoying their vacation

Possess a strong home internet for approved work from home days

Proven ability to work under pressure

Strong negotiator

DOT Safety or Compliance knowledge is a plus

Commercial vehicle and or mechanical knowledge is a plus

Ability to have FUN

*CB*

Permanent