Medical Assistant

Job Description

Description:

We are seeking a highly motivated and skilled Medical Assistant to join our team. The ideal candidate will be responsible for providing exceptional patient care and support to our medical staff.

Scope of Tasks & Responsibilities:

Perform duties associated with direct patient care

Provide efficient, quality care in accordance with protocols and health regulations in a manner consistent with the Raphael Health Center mission

Develop effective working relationships with patient, families and health professionals

Observe, document and communicate patient conditions with medical staff for initial patient assessment

Addresses and documents all voicemails according to protocol, returning patient calls within 48 hours

Completes desktop tasks daily, addressing patient/provider needs within 48-72 hours

Manages all prescription refill requests following established protocol within 48 hours

Completes preparation for all specialized visits such (well child visits) following proper protocol

Completes all prior authorization requests according to RCH protocol

Collect medical information from patients in person or by telephone

May perform patient intake operations

Safely perform phlebotomy, injections and other clinical procedures, administering treatment according to established protocol

Completes quality tasks in the lab when scheduled for both daily opening and closing and documents task completion directing questions or concerns to the lab champion

Follows protocol for supply acquisition and stocking of rooms and clinical stations, directing all questions and concerns to the supply champion

Attends and completes the required annual trainings set forth by RHC

Prepare and label specimens and fill out forms accurately

Assist in answering phones; take messages or direct calls to appropriate person

Attend required training (OSHA, CPR, etc.)

Maintain patient confidentiality

Assist with patient education

Assist with front office procedures

May schedule appointments and referrals

Customer Relations:

Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers

Treats guests, patients and other employees with care, courtesy, and dignity

Responds quickly and appropriately to customer request

Looks for and suggests ways to better meet customer needs

Answers clinic communications systems promptly and with courtesy and respect

Teamwork:

Works cooperatively within own department and other areas

Willingly accepts additional responsibility – demonstrates cooperation at all times

Responds quickly to request for assistance from provider, co-worker and/or management staff

Required to work closely with patients and associates

Interacts with other departments on problem solving efforts

Accepts feedback

Continuous Improvement:

Continuously looks for and suggests ways to improve

Effectively completes assignment

Implements improvements as appropriate

Demonstrates interest in own growth and development by:

i. Periodically evaluating own performance

ii. Demonstrating an awareness of personal abilities and limitations

iii. Independently seeking means to make improvements

Attends and participates in in-services and continuing education programs

Seeks opportunity to grow skills by fulfilling the duties of a clinical area champion

Attends departmental meetings

Communications:

Keeps appropriate people informed

Speaks and writes clearly, concisely, and appropriately for need

Listens carefully

Communicates tactfully

Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty

Self –Management:

Presents a positive image of Raphael Health Center at all times

Carries out assignments with little need for direction

Timeliness

Maintains confidentiality

Provides proper notification of absence and tardiness

Works late night shifts when necessary

Other duties as assigned

Requirements:

Required Education, Certification, Experience and Skill:

High school diploma or equivalent

Graduate of an accredited Medical Assistant program with certificate

Current medical assistant certification through an accredited organization.

Current CPR certification

Current TB certification or achieves within 1 year

Achieves CCMA national certification through NHA or other nationally recognized organization within a year of hire if not already certified

5 years professional experience as a Medical Assistant in a health care setting preferred

Knowledge of medical terminology and the function of medical equipment and supplies

Knowledge and understanding of legal implications of patient care activities

Able to function independently and handle a variety of responsibilities

Exceptional customer service skills

Bilingual in Spanish preferred