Senior IT Technician

Job Description

Benefits:

Bonus based on performance

Dental insurance

Free food & snacks

Health insurance

Paid time off

Profit sharing

Training & development

Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke

Who we are:

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the finest white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, so as to demystify the technology our customers believe to be magic.

Job Summary:

We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

What Youll Be Doing In This Role:

Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions

Maintain a positive, empathetic, and professional attitude toward customers at all times

Perform advanced PC hardware and software troubleshooting, repair, and maintenance

Execute data recovery, loss prevention, and advanced network installation tasks

Administer Microsoft 365 environments, including user management, security settings, and application configuration

Deliver technical training to our customers with grace

Manage and maintain Active Directory and Azure AD environments

Act in the role of liaison for our customers with their other technical vendors

Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions

Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers

Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions

Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions

Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues

Collaborate with Level 1 Nerds (Technicians), providing guidance and support

The Ideal Candidate Will Have The Following:

Associate's or Bachelor's degree in a technology-related field, or equivalent experience

Minimum of 3 years of experience providing technical support

Professional, high energy, customer-oriented work ethic

Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)

Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices

In-depth knowledge of Windows OS & Server, as well as Mac/Apple products

Proficiency with M365

Strong communication and customer service skills

Valid driver's license and clean driving record

Preferred But Not Required:

Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications

MS CoPilot

ConnectWise RMM & PSA

Ubiquiti Networking

Experience in a managed services environment

Physical Demands: Reasonable accommodations can be made for individuals with disabilities

Mobility: Moving around the office, standing, walking, bending, and reaching.

Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.

Dexterity: Managing cables, assembling hardware, and performing repairs.

Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.

Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.

Driving: Traveling between client sites with a valid driver's license.

Why You'll Love it Here:

Opportunity to join an incredible company that values people and results

Make a significant contribution to our history-making journey

Be a part of a supportive and caring team that prioritizes learning and growth

We take fun to another level, are infectiously positive, and truly care about one another

Competitive benefits, including health insurance, vacation, paid holidays, and bonus pay

Unlimited coffee, healthy (or unhealthy) snacks, and popcorn

So much variety- if you enjoy not doing the same thing every day, youll absolutely thrive in this role