Customer Support Associate - Remote (Louisiana)

Job Description

ABOUT APH

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with a range of service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.

Must reside in Louisiana.

POSITION SUMMARY

Provide inbound/outbound front office support within the service center to coordinate communication efforts, between other member services, and members via phone support, customer services, surveys, and scheduling. As a Customer Support Associate, you will connect personally with our third-party insurance members, listen to their concerns, and help find them the solutions (appointments, referrals, etc.) that they need to maintain a respectful quality of life.

To be considered you must live in Louisiana state.

DUTIES & RESPONSIBILITIES

Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients

Work collaboratively within a team setting to provide positive outcomes for patients

Participate in forming solutions for presenting problems and determining realistic goals

Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care

Maintain patient confidentiality, following all HIPPA guidelines and regulations.

Answer incoming calls about service inquiries

Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others

Schedule appointments and service requests

Answer incoming calls

Make outbound calls

Complete 30/60/90-day hospital discharge calls

Complete Satisfaction and PQI calls (monthly)

Complete Health Risk Assessments with members

Complete scheduling for all needed services

Compliance with HIPAA

Performs other related duties as assigned by management

SKILLS & QUALIFICATIONS

Ability to speak English and Spanish fluently

Spanish-speaking is REQUIRED

Proficiency in Microsoft products

Strong organizational skills with the ability to multitask

Identify and resolve problems in efficient and effective ways

Ability to manage sensitive information in a confidential manner.

Excellent written and verbal communication skills

Diligence and accuracy

Problem-solving and analytical skills

BENEFITS & TOTAL REWARDS

Insurance – Medical, Dental, Vision, and Life

401k Plan – 3% match

Employee Assistance Program

Tuition Reimbursement

Continued Education Support

Mileage Reimbursement (if applicable)

Referral Bonuses

8 Paid Holidays

15 Days of Paid Time Off

Paid Volunteer Hours

Paid Onboarding and Training

EDUCATION, LICENSES, & CERTIFICATIONS

High School Diploma or equivalent required

Associate degree preferred

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.