Asset Management Technician

Job Description

Mount Indie is looking for an Asset Management Technician to provide asset management and Tier 1 support to over 800 high profile government executives around the world.

Responsibilities:

Manage and organize assets to ensure inventory for workstations, laptops cabling, and other equipment is available.

Support the annual inventory process, which involves data entry, transferring items, deposing Items, and bar code scanning

Install workstations, thin clients, and printers in customer locations. This includes troubleshooting issues with the setup and installation of these devices.

Collaborate with other Service Desk Technicians, responding to on demand requests for Tier 1 support.

Required Qualifications:

Active Top Secret Clearance

A minimum of 2 years of experience in an asset management position

Understanding of Active Directory, OUs and Workstations

Proven experience responding to on demand requests for Tier 1 support

Proven experience configuring and installing network printers, local printers, workstations, thin clients, and laptops for use on various classifications of networks

Experience working in a team-oriented, collaborative environment

Experience working with SharePoint, Microsoft Teams and ServiceNow

Understanding of Change Management processes and controls

Ability to provide 100% onsite support in downtown Washington DC.

Preferred Qualifications:

Microsoft or CompTIA certification

Bachelor's degree

Experience updating, provisioning and distributing mobile devices (iPhone/iPad)

Experience working with Mifi's and other mobile device troubleshooting

Strong written and oral communication skills, with the ability to work and relate with technical resources