Technology Support I

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Corporate & Investment Bank, Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations

Assist in the improvement of operational stability and availability through participation in problem management

Assist in monitoring production environments for anomalies and address issues using standard observability tools

Identify and document basic issues and potential solutions for business and technology stakeholders

Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services

Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Knowledge about different file format eg XML SMI etc. Functional knowledge of Wholesale Payments utilizing SWIFT,ISO2022 Payments etc.

Expertise in Agile project delivery methodology and skills to learn and work with evolving methodologies.

Experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.

Preferred qualifications, capabilities, and skills

Knowledge of direct testing with Clearing Houses and Central Banks would be an advantage

Exposure to Information Technology Infrastructure Library (ITIL) framework

Full time